Key Features:

AI-Powered Chatbots: Leverage Amazon Lex and AWS Bedrock to build sophisticated chatbots that understand natural language, engage in contextual conversations, and provide accurate and personalized responses to customer inquiries.

WhatsApp Integration: Seamlessly integrate your chatbot with WhatsApp, enabling customers to interact with your business through their preferred messaging platform. Provide instant support, answer questions, and resolve issues directly within WhatsApp conversations.

Generative AI Capabilities: Harness the power of generative AI with AWS Bedrock to create highly engaging and human-like conversations. The chatbot can generate personalized responses, offer recommendations, and provide tailored solutions based on customer preferences and history.

Appointment Scheduling: Allow customers to easily schedule appointments through the chatbot interface. Integration with your existing calendar system ensures smooth booking and reduces manual intervention.

Agent Handover: When a customer request requires human assistance, Jumpcube seamlessly transitions the conversation to an Amazon Connect agent. The agent has access to the full conversation history, enabling them to quickly understand the context and provide efficient support.

Agent Productivity Optimization: Jumpcube's intelligent routing system distributes customer inquiries to the most suitable agents based on their skills, availability, and workload. This optimization ensures efficient utilization of agent time and enhances overall productivity.

Customer Affinity Scoring: Jumpcube utilizes advanced machine learning algorithms to assign an affinity score to each customer based on their historical data, engagement patterns, and value to the business. This scoring system enables prioritized attendance, ensuring that high-value customers receive prompt and personalized support.

Conversation Analytics: Gain valuable insights into customer interactions through comprehensive conversation analytics. Monitor chatbot performance, identify common customer issues, and track key metrics to continuously improve your customer engagement strategy