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Amazon SageMaker ×

Amazon SageMaker is a fully-managed platform that enables developers and data scientists to quickly and easily build, train, and deploy machine learning models at any scale. With Amazon SageMaker, all the barriers and complexity that typically slow down developers who want to use machine learning are removed. The service includes models that can be used together or independently to build, train, and deploy your machine learning models.

Mphasis Optimize.AI Expert Identifier

Product Overview

Expert Identifier is machine learning based model that uses information present in any incident/ticket management data such as: Ticket ID, Ticket Solver Id, Ticket Priority, Ticket Category, Ticket Submission and Resolved date and identifies the right expert to be assigned to a specific ticket or incident request. It can optimise ticket allocation, decreases the ticket resolution time and improve KPIs (Key Performance Indicators) such as customer satisfaction, adherence to SLA (Service Level Agreement), MTTR (Mean Time to Resolve), cost to company, etc.

Key Data

By Mphasis
Type Model Package
Fulfillment Methods Amazon SageMaker

Usage Information

Support Information

Mphasis Optimize.AI Expert Identifier

For any assistance, please reach out at:

AWS Infrastructure

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. Learn more

Refund Policy

Currently we do not support refunds, but you can cancel your subscription to the service at any time.

Customer Reviews