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    BMC Helix - EMEA

     Info
    BMC offers a full suite of enterprise service management, observability/AIOps and application workflow orchestration solutions running on AWS to help you migrate to and maximize your investment in AWS. For BMC Helix custom pricing, configuration and terms please contact cloud_sales@bmc.com for private offers.

    Overview

    BMC helps you discover, model, manage, and optimize your business services prior to and after migrating to AWS. BMC and AWS have partnered to create market-leading solutions providing superior management and full visibility into your AWS services in the context of your entire IT estate. BMC offers AI-driven ServiceOps solutions encompassing enterprise service management and proactive monitoring and observability, as well as application workflow orchestration, and IoT solutions that run on and take full advantage of AWS services. BMC Helix is IL-4, IL-5, and FedRAMP Moderate certified to support public sector and commercial enterprises.

    For BMC Helix custom pricing, configuration, and terms please contact cloud_sales@bmc.com  for private offers.

    BMC Helix Control-M: Simplifies application and data workflow orchestration. It makes it easy to build, define, schedule, manage, and monitor production workflows, ensuring visibility and reliability while improving SLAs.

    BMC Helix Enterprise Service Management: A cloud-native SaaS solution designed to elevate user experiences across lines of business through intelligent automation, unified workflows, and rapid customization.

    BMC Helix Operations Management for AIOps: A fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. It uses data from third-party solutions, rationalizes topologies, and helps you find root cause and fix the problem quickly.

    BMC Helix Discovery: Market-leading IT asset discovery and dependency mapping solution for enterprises and public organizations providing the deepest, most complete view of your IT estate using visual representation of business services for greater context. It updates dynamically as changes occur, providing an accurate, real-time view to executives, operators, and application and service owners.

    BMC Helix Continuous Optimization: Uses intelligence and predictive analytics to manage and optimize IT resources and applications including those based on Pods, Kubernetes, microservices, containers, and multi-cloud services.

    BMC Helix IoT Edge: Collect, aggregate, and analyze operational technology (OT) data at the edge. It efficiently collects and funnels operational data into data management systems, combining IT and OT data so you can effectively monitor all business-critical systems to predict failures before they impact the business.

    Highlights

    • Elevated employee and customer experiences across IT and non-IT lines of business
    • AI-powered proactive management of AWS and non-AWS services and infrastructure
    • Creation, integration and orchestration of application and data pipelines

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    BMC Helix - EMEA

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    BMC Helix SaaS
    BMC Helix SaaS Credits
    $10,000.00

    Additional usage costs (1)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Description
    Cost/unit
    BMC_SKU_2
    BMC Helix SaaS Credits
    $10,000.00

    Vendor refund policy

    BMC does not provide any refunds

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    BMC provides documentation and general support at our BMC DOCs site. We also offer direct support plans and and support from BMC Partners. customer_support@bmc.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    11 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Shefali G.

    A Powerful ITSM Solution with a Learning Curve

    Reviewed on Dec 22, 2023
    Review provided by G2
    What do you like best about the product?
    BMC Helix Platform offers a robust and versatile solution for our organization's IT service management needs. The platform's user-friendly interface simplifies workflow customization, making it easy to adapt to our specific requirements. The seamless integration with various ITIL processes enhances efficiency, and the built-in automation tools have significantly streamlined our operations. While the learning curve exists, the extensive documentation and responsive support team ensure a smooth onboarding process. Overall, BMC Helix Platform stands out for its flexibility, scalability, and comprehensive feature set, making it a valuable asset for any enterprise seeking a reliable ITSM solution.
    What do you dislike about the product?
    One drawback I've encountered with BMC Helix Platform is the complexity of certain advanced features. Navigating through intricate customization options can be challenging, requiring a steeper learning curve. While the platform's flexibility is a strength, it might benefit from a more intuitive interface for these advanced configurations, making it more accessible to users with varying levels of technical expertise.
    What problems is the product solving and how is that benefiting you?
    BMC Helix Platform has proven instrumental in resolving key challenges across various IT domains. Its robust IT service management capabilities address issues such as incident resolution delays, service request bottlenecks, and inefficient change management processes. The platform's automation features significantly reduce manual workload, leading to quicker response times and improved overall service delivery. Additionally, the comprehensive analytics provided by BMC Helix enable data-driven decision-making, enhancing our ability to proactively identify and mitigate potential issues. Ultimately, the platform's versatility and problem-solving capabilities contribute to increased operational efficiency and client satisfaction, making it an invaluable tool for our consulting endeavors.
    Rakesh R.

    Empowering Efficiency: A Seamless Experience with BMC Helix Platform

    Reviewed on Dec 04, 2023
    Review provided by G2
    What do you like best about the product?
    The BMC Helix Platform offers a robust and flexible solution for building and managing applications. Its intuitive design and comprehensive features make it an excellent choice for organizations seeking efficient workflow automation and seamless integration. The platform's scalability ensures adaptability to evolving business needs, while its analytics capabilities empower data-driven decision-making. Although user customization may have a learning curve, the overall value provided by BMC Helix Platform makes it a compelling option for businesses aiming to streamline their processes.
    What do you dislike about the product?
    While BMC Helix Platform offers comprehensive features, some users may find the initial learning curve for customization challenging.
    What problems is the product solving and how is that benefiting you?
    BMC Helix Platform addresses challenges related to application development and workflow automation, providing a streamlined solution that enhances operational efficiency and empowers data-driven decision-making for businesses.
    Hemant G.

    Best software used in corporates to manage incidents and tickets.

    Reviewed on Oct 25, 2023
    Review provided by G2
    What do you like best about the product?
    The best part about BMC is that it let's you provide and manage ticketing based remedy support. Here you can raise and recieve incidents / tickets to which you can provide resolution and keep your business functioning smooth.
    What do you dislike about the product?
    It's not open source and only used by big corporates. UI is a littile bit confusing for new person and need proper knowledge transfer to work on it.
    What problems is the product solving and how is that benefiting you?
    BMC helix helps business to extensively manage and operate incident support. Incidents are raised here by corporate users to report their problem to which the support team provides timely resolution based on priority. This keepts business functioning smooth and ongoing.
    Rohit G.

    In my experience BMC helix platform has been great tool in IT services management area.

    Reviewed on Oct 25, 2023
    Review provided by G2
    What do you like best about the product?
    I liked the robustness of BMC Helix platform which provides seamless experience of customisation and integration tools.Most amazing part is we can use Mobile app also to manage service request and incident on the go. By that means I frequently use BMC helix mobile app for crucial incidents. Again by use of AI and ML it enhance implementation and also customer support and community provides best practices.
    What do you dislike about the product?
    We can say the BMC helix platform is resource intensive, but again for advanced integration you will require some hands on practices.
    What problems is the product solving and how is that benefiting you?
    What we expect for BMC helix it fullfills with satisfaction. It efficiently solve the problem of service request handling. Again somewhere down the line if know some basics of it we can solve incident with ease and quicker way because of enhanced customer support we don't get stucked in one place.
    Daniel J.

    Admin of BHOM Platform

    Reviewed on Apr 14, 2023
    Review provided by G2
    What do you like best about the product?
    The new grafana (Called Helix Dashboards) that the new platform includes to display metrics and compare with different data sources like vcenter, prometheus, elastic...
    What do you dislike about the product?
    Very very new product with a couple of little problems.
    What problems is the product solving and how is that benefiting you?
    Dashboads for long data periods, integration with very third parties tools, specially AWX tower for remediations, and internal integrations like BMC ITSM (Remedy)
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