MiT Systems provides premium technical support and maintenance options to address the most time-critical issue resolution requirements. MiT’s support escalation process is designed to ensure that the customer’s issues and concerns are addressed in a responsive timeframe based on its severity to the customer’s operations and its priority within MiT’s support environment. Although the M Cloud ERP solution is a thoroughly tested and proven enterprise application, we offer two premium support options if an issue should arise:

Select Level - [M-F 8 AM - 6 PM PST, Weekends 10 AM - 4 PM PST] 2 Hour Response Time

Enterprise Level - [24x7 Including Holidays] 1 Hour Response Time

Pricing

Contact seller for pricing details.