This is a repackaged software for Round-the-Clock (24/7) support with a guaranteed 24-Hour response time. iTop is a versatile ITSM tool that combines asset management, configuration management, incident management, change management, and service management into a single, integrated platform. It is designed to provide a centralized view of an organization IT infrastructure, helping IT teams manage and support their services more effectively. By maintaining a comprehensive Configuration Management Database (CMDB), iTop allows organizations to track and manage their IT assets, understand their relationships, and monitor changes. This holistic view of IT operations enables better decision-making and more efficient resource utilization.