Service and maintenance departments currently struggle with skilled labor shortages and rising operational costs, leading to longer service times and strained budgets. Adapting to rapidly evolving technology while meeting customer expectations for quick responses and minimal downtime presents significant challenges in maintaining high service standards.

Remote Hero – a digital remote assistance tool designed to change how service and maintenance teams address daily customer issues. It eliminates the need for complex two way communication and expensive on-site visits. User-friendly and secure system, powered by AWS Cloud, industrial-grade smart glasses and multiplatform app which can be used with ease on any Android, iOS device and PC.

REMOTE SERVICE IN 3 EASY STEPS

Connect — Observe — Solve

When a problem arises, an on-site worker can easily log into the Remote Hero app via a smartphone or dedicated AR smart glasses, quickly connecting with predefined contacts or inviting any other experts through SMS or email with a special link accessible via any mobile device or desktop browser.

The video feed is streamed in real time, allowing multiple experts to gain immediate insights into the specifics of the issue and collaborate on solving it. The hands-free operation with smart glasses ensures the comfort and safety of the on-site technician while troubleshooting.

To aid in problem-solving, the video feed can be enhanced with additional data such as drawings, documentation, and text input, which can be translated into multiple languages. Additionally, these support sessions can be recorded for future reference or training purposes.

Benefits:

• Highly reduced impact of staffing and skills shortage
• Significant reduction of travel costs and carbon emissions
• Reduction of downtimes and increased profitability
• Great addition to your service & maintenance offering
• Experiment with minimal investment and scale up

Main features:

• Easy to use, hands-free interface
• Encrypted communication
• Full GDPR compliant
• Device independent
• Chat translation to 29 languages
• Call invitations via URL, email or SMS
• Annotations on video
• Multi-language interface
• Data sharing and storage

Codelab’s complete offer:

• Infrastructure setup for maintenance-free operation in AWS cloud
• Access to Remote Hero web & mobile apps – Android & iOS
• Dedicated AR hardware – RealWear or CIMO devices
• System integration & app customization
• White label version
• Support

Learn more about:

• Remote Hero
• Remote Hero mobile app
• RealWear AR devices
• CIMO AR devices
• Codelab