The Joulica Customer Analytics platform provides customisable real-time and historical analytics, including for Amazon Connect and Salesforce. The analytics range from Amazon Lex and Contact Flows to full customer journey analytics, where every customer interaction throughout their journey can be correlated with business outcomes such as retention and revenue. Joulica accelerates migrations to the cloud by maintaining the critical reporting data models used by legacy contact centre solutions. Data from Amazon Connect is seamlessly integrated in real-time with other applications such as Salesforce, providing organisations with the ability to continuously optimise Business and Customer Service KPIs. The Joulica platform can also be purchased from the AWS Marketplace via a private offer. Please contact us at sales@joulica.io