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Overview

Current customer interaction analytics solutions fail to provide actionable insights or root causes of customer dissatisfaction due to sub-optimal natural language processing technology (speech and text) or prohibitive costs. Customer Interaction Insights (CII) is a Generative AI-powered Voice of Customer solution to identify the root cause of customer dissatisfaction. CII can go through millions of customer conversations from all channels, including Voice calls, agent/bot chats, and reviews, to identify the root cause of customer dissatisfaction. The information is presented using intuitive dashboards with trends and drill-downs

CII is built on Amazon EKS, Amazon Bedrock, and Amazon Open Search Service.

Sold by Fractal Analytics Inc
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Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

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