Overview
KronoDesk is our integrated customer service desk solution. Kronodesk will help your customers help themselves with its built-in knowledge base and integrated customer support forums. When they need you, Kronodesk's powerful ticketing system lets them contact you from anywhere. Your customers can track it all from a one-stop-shop support hub. With KronoDesk, you can focus on helping your customers succeed.
Customers can send, access, and check-in on tickets from the web or their email account. Customer support agents can manage and respond to tickets quickly and easily from any device. The help desk can be customized to your needs with custom fields, priorities, and workflows. Its integration with SpiraTeam keeps your product teams informed at all times.
KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums, and an online knowledge base. Here are some reasons you might consider using KronoDesk for your service desk needs. When you consider these features, KronoDesk is just the product you need if you're looking for a comprehensive, customizable, and scalable service desk solution.
Whether you're a small business or a large enterprise, KronoDesk can scale to meet your needs. It supports a wide range of industries and can handle varying volumes of customer interactions.
Highlights
- With an integrated knowledge base, customers can easily search for and find solutions to common problems themselves, potentially reducing the number of support tickets your team needs to handle.
- KronoDesk provides robust ticket management features that allow you to track, prioritize, and resolve customer issues efficiently. This includes the ability to assign tickets to specific team members, set priorities, and monitor the status of issues.
- By integrating support forums, KronoDesk enables users to help each other, which can foster a community around your product or service and reduce the burden on your support team.
Details
Features and programs
Security credentials achieved
(2)
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
|---|---|---|
5 support agents | KronoDesk: 5 support agents, unlimited customers, unlimited tickets | $241.99 |
10 support agents | KronoDesk: 10 support agents, unlimited customers, unlimited tickets | $395.99 |
3 support agents | KronoDesk: 3 support agents, unlimited customers, unlimited tickets | $175.99 |
20 support agents | KronoDesk: 20 support agents, unlimited customers, unlimited tickets | $483.99 |
30 support agents | KronoDesk: 30 support agents, unlimited customers, unlimited tickets | $637.99 |
50 support agents | KronoDesk: 50 support agents, unlimited customers, unlimited tickets | $813.99 |
100 support agents | KronoDesk: 100 support agents, unlimited customers, unlimited tickets | $1,451.99 |
Vendor refund policy
Customers are entitled to a refund of their subscription within the first 30 days of usage. After that time, the refund is determined by the following Terms of Service: https://www.inflectra.com/Purchase/HostingTOS.htm Please contact us at: https://www.inflectra.com/Company/Contact-Us.aspx
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
1-year support (phone, 24-hour email) with purchase. We will return your email or support ticket in one business day. Contact support at https://www.inflectra.com/Support/
With every Inflectra product purchase, you receive: One year of FREE support through our knowledge base, helpful helpdesk, and phone lines. Expert assistance from our team of technical specialists dedicated to resolving your issues quickly. Extensive resources including a comprehensive knowledge base and active community forums. Support Hours: Monday - Friday, with extended global coverage supporting teams in different time zones.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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