An efficient ticketing and customer service tool
What do you like best about the product?
Integration. Kronodesk has an API for integrating with most third-party applications that use such interface and has its own marketplace for common, integrations with leading business apps such as Google Drive, Dropbox, Skype and more.
What do you dislike about the product?
Reports. Kronodesk provides several types of built-in reports for customer analysis, productivity and success, however, the process of creating a fully customized new one is a bit complex, although you can parameterize the included ones, of course. An improvement at this point would make kronodesk even better.
What problems is the product solving and how is that benefiting you?
Kronodesk is our premier customer support platform, we use Kronodesk to handle multiple support channels (web, chat, email) for our various web products. Kronodesk offers an agile, effective and affordable ticket management and support solution that enables us to support the many quality and agile products our customers deserve.
Recommendations to others considering the product:
Kronodesk works great for handling customer tickets, it also allows customers to track the status of their tickets so that they feel valued and realize that our company is really handling their case with due attention.
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