KronoDesk will allow you to manage your support service and also have a forum and knowledge base
What do you like best about the product?
KronoDesk is a simplistic and easy-to-use desk service. I like that the implementation and configuration is done by the same team of your customer service. I also consider that its price is very accessible for its knowledge base and forum portals.
What do you dislike about the product?
I would like the platform to have more customization such as allowing you to change the design colors and add the logo of our organization. I would also like you to have an email forwarding option, as we currently do it manually.
What problems is the product solving and how is that benefiting you?
KronoDesk reduced costs generated by additional storage space in our corporate emails. In addition, he added new portals to our organization as the knowledge base where we upload important articles and a forum where we deal with certain topics.
Recommendations to others considering the product:
KronoDesk is a first level support service. It definitely has an affordable price and has many professional assistance functions. If you are looking for an alternative, I recommend this software.
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