Sold by: CloudiQS Techologies
24/7 monitoring, optimization, and support for AI agents running on Amazon Bedrock. Includes proactive management, security updates, performance tuning, and SLA-backed uptime guarantees.
Overview
CloudiQS AgentCore Managed Service provides comprehensive, ongoing operational support for AI agent platforms running on Amazon Bedrock and AWS infrastructure. This subscription-based managed service is designed for organizations that want to focus on business outcomes rather than technical operations.
Whether you deployed AI agents using CloudiQS Agent Bakery or another platform, AgentCore Managed Service ensures your generative AI infrastructure runs reliably, securely, and cost-effectively with 24/7 expert monitoring and support.
COMPREHENSIVE MANAGEMENT INCLUDES: 24/7 monitoring with Amazon CloudWatch dashboards, proactive alerting, automated incident response, uptime SLA (99.9-99.99% depending on tier), MTTR <15 minutes for P1 incidents. Agent performance management including response time monitoring, Amazon Bedrock API usage optimization, knowledge base tuning, prompt engineering optimization, model version testing. Security and compliance with daily scanning, AWS security best practices, patch management, IAM policy reviews, AWS KMS encryption key rotation, compliance reporting (SOC 2, ISO 27001, GDPR), monthly security reviews. Cost optimization through Bedrock usage analysis, Lambda tuning, rightsizing recommendations, monthly cost reports with variance analysis, budget alerting, quarterly workshops. Infrastructure management including monitoring, automated backup verification, quarterly disaster recovery testing, capacity planning, infrastructure-as-code updates, CI/CD pipeline maintenance. Proactive support with monthly optimization reviews, quarterly business reviews, AWS service update evaluation, knowledge base content refresh, usage analytics, user feedback collection. Knowledge base management with monthly content updates, document ingestion, relevance testing, duplicate detection, reindexing, content versioning, integration updates.
AWS SERVICES COVERED: Amazon Bedrock, Amazon Bedrock Agents, Amazon Bedrock Knowledge Bases, AWS Lambda, Amazon S3, Amazon DynamoDB, Amazon API Gateway, Amazon CloudWatch, AWS CloudTrail, AWS Config, AWS IAM, Amazon Cognito, AWS KMS, AWS Secrets Manager, Amazon EventBridge, AWS X-Ray, AWS Systems Manager, AWS Backup.
SERVICE TIERS: PRODUCTION (from £3,500/month): 24/7 monitoring, business hours support (UK 9am-6pm, Monday-Friday), 4-hour P1 response, monthly optimization reviews, quarterly business reviews, security patching, cost reporting, up to 5 agents, 99.9% uptime SLA.
ENTERPRISE (from £6,500/month): Everything in Production plus 24/7/365 phone and email support, 15-minute P1 response (24/7), dedicated technical account manager, weekly optimization reviews, proactive capacity planning, priority feature requests, up to 10 agents, 99.95% uptime SLA, custom integrations assistance.
ENTERPRISE PLUS (from £12,000/month): Everything in Enterprise plus named technical team (3-5 engineers), quarterly on-site visits (UK locations), strategic architecture consulting, custom development (20 hours/month included), multi-region deployment support, advanced disaster recovery, white-glove service, unlimited agents, 99.99% uptime SLA, custom SLA terms available.
RESPONSE TIME SLAs: P1 (Production Down): Production tier (4 hours to response, 8 hours to mitigation), Enterprise tier (15 minutes to response, 2 hours to mitigation), Enterprise Plus (10 minutes to response, 1 hour to mitigation).
REPORTING: Real-time dashboards (CloudWatch, custom portal), monthly service reports with SLA compliance, incident postmortems, cost analysis with optimization recommendations, security and compliance reports, agent performance metrics, quarterly business reviews.
IDEAL FOR: Organizations with production AI agents requiring reliability, companies lacking in-house AI/ML expertise, businesses needing 24/7 support without hiring full teams, regulated industries requiring compliance documentation, growing organizations scaling from 1-2 agents to 10+ agents, enterprises demanding SLA-backed uptime guarantees.
WHY CLOUDIQS: AWS GenAI Competency certified team, 24/7 follow-the-sun support, ex-AWS Solutions Architects on staff, proven track record managing 30+ production AI agent deployments, deep Amazon Bedrock and generative AI expertise, proactive optimization not just reactive support, transparent pricing, UK-based support team.
GETTING STARTED: After subscription, CloudiQS schedules onboarding within 2 business days. Onboarding takes 2-4 weeks depending on infrastructure complexity. Service begins with full 24/7 coverage on agreed start date.
Highlights
- 1. 24/7 SLA-Backed AI Agent Operations: CloudiQS monitors and manages your Amazon Bedrock agents with 99.9-99.99% uptime guarantees depending on service tier. Includes proactive monitoring via CloudWatch, automated incident response, security patching, and performance optimization. Average MTTR under 15 minutes for P1 incidents with 24/7 on-call engineering team. Monthly SLA reports demonstrate compliance with transparent incident postmortems.
- 2. Proactive Cost and Performance Optimization: Beyond keeping agents running, CloudiQS continuously optimizes Amazon Bedrock API usage, Lambda functions, and knowledge base queries to reduce costs while improving response quality. Monthly reports identify savings opportunities, typically reducing AWS costs by 15-30% while improving agent response times by 20-40%. Includes prompt engineering optimization and model selection recommendations.
- Expert GenAI Team as Your Extended Team: Gain access to AWS GenAI Competency certified consultants without hiring full-time staff. Includes dedicated Technical Account Manager (Enterprise tier), monthly optimization reviews, quarterly business reviews, and strategic guidance for scaling from 5 to 50+ agents. CloudiQS team provides expertise in Amazon Bedrock, knowledge base optimization, security compliance, and emerging GenAI capabilities.
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Support
Vendor support
CloudiQS provides comprehensive support throughout the assessment engagement:
EMAIL SUPPORT: hello@cloudiqs.com (response within 1 business hours during UK business hours 9am-6pm GMT)
ENGAGEMENT SUPPORT: • Dedicated project manager assigned from day 1 • Slack channel for real-time communication during engagement • Post-assessment support: 30 days of email support included for implementation questions
All assessment participants receive documentation via AWS-approved secure file transfer and executive presentation recordings.
For urgent inquiries, contact your assigned project manager directly.