GLPI is a great ITSM software tool that helps in planning and managing IT changes in the easiest manner to resolve issues efficiently whenever they come up so that you can gain legitimate control over your company's IT budget and expenses. It is a web-based application system that helps companies to manage their information system.

Prime features of GLPI:

Inventory of computers, peripherals, network printers, and any associated components through an interface, with inventory tools such as Fusion Inventory or OCS Inventory

IManagement of warranty and financial information (purchase order, warranty, and extension, damping)

Management of contracts, contacts, documents related to inventory items

Issue tracking system

Multilingual management and support (45 languages available)

IT Asset Management

Multi-user support and Multiple Authentication System

Administrative and Financial management

Incident and request management tracking

Service desk

Search engine for licenses

Decommissioning date for assets

Lock mechanism for assets and tickets

Multi-entity management

Inventory functionalities

Problem and change management

Simplified interface that allows end users to file a support ticket

Asset and helpdesk reports: hardware, network or interventions (support)