Sold by: Embrace
Powerful mobile observability SaaS solution, built on OpenTelemetry. Embrace illuminates real customer impact, not just server impact, to deliver the best mobile user experiences possible.
Overview
Embrace provides the only user-focused mobile app observability solution based on OpenTelemetry. By delivering crucial mobile telemetry across DevOps and mobile engineering teams, Embrace illuminates real customer impact, not just server-side impact, to drive success in achieving SLOs.
Capturing telemetry for mobile applications raises the bar for modern observability teams. With Embrace, any SRE and mobile development team can gather the data and insights they need to modernize their stack with a mobile-first approach.
Embrace's distribution for OpenTelemetry gives teams the transparency, portability, and extensibility they want in modern observability instrumentation, while Embrace's data backend and analysis platform is enterprise-supported for powerful mobile performance insights. By tying frontend mobile telemetry to backend performance data, Embrace helps companies modernize their observability practice and deliver the best user experiences possible.
Embrace is a member of the Cloud Native Computing Foundation (CNCF) and counts Adidas Runtastic, Cameo, GOAT, Hatch, Ibotta, Marriott, The New York Times, Warby Parker, Wildlife Studios, Yahoo!, and many more as customers.
Private Offers available for Enterprise customers only.
Highlights
- User-focused mobile telemetry: Capture crucial mobile signals like crashes, errors, ANRs, performance traces, memory issues, and full user sessions, all modeled in OTel spans and logs. Gain detailed technical context from user sessions without needing to reproduce issues. The result is more performant apps that users love (and so will your SLOs).
- Vendor-agnostic data portability: Control where your mobile performance data goes, whether it's Embrace's advanced insights dashboard or your own observability stack. Seamlessly export data to any OTel backend, such as Grafana, using an OTLP exporter. Mobile data no longer lives in siloed teams and tools.
- Enterprise-ready, commercially supported tech: Enjoy the transparency and flexibility of open-source mobile SDKs with the reliability of Embrace's commercially supported data backend and analysis platform, ensuring robust and dependable software.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Dimension | Description | Cost/user/hour |
|---|---|---|
Number of users with a dedicated Embrace seat | Number of users with a dedicated Embrace seat | $10,000.00 |
Pay-as-you-Go User Sessions | A captured user session is when an app is used in a particular state and data is captured. | $0.00 |
Vendor refund policy
14-day free trial
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Embrace offers a variety of support resources. For technical documentation of mobile observability concepts and features, guides on get started, instrumentation instructions, and best practices for both DevOps and mobile teams, visit https://embrace.io/docs/ . You can also find community and Embrace engineering team support in our Embrace Community Slack at http://community.embrace.io/ . We offer regularly scheduled office hours on Slack and hands-on workshops which can be found in the Resources section of our website here https://embrace.io/resources/ . Embrace also has an industry leading Customer Success team and Solutions Engineers who offer onboarding and continual training and support for organizations at a certain contractual commitment.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Kiran M.
A good logging solution for native applications
Reviewed on Dec 04, 2023
Review provided by G2
What do you like best about the product?
Crash reporting , ANR and OOM are one of the best features about Embrace. The overall dashboard is pretty easy to use. And implementation wise it's easy too. There're not too many configurations to be done, so integration was quiet easy.
What do you dislike about the product?
Their customer support is not the best that I've seen, also some of the features like network logging can be done way better.
What problems is the product solving and how is that benefiting you?
It's an eye for developer like me to see what is going on in the field.
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Rico H.
Helps us navigating the depths of User Sessions for App Perfection
Reviewed on Nov 09, 2023
Review provided by G2
What do you like best about the product?
User Session Deep Dive:
One of Embrace's standout features is its ability to provide a detailed analysis of user sessions. This deep dive allows developers to precisely pinpoint issues, providing invaluable insights into user behavior and potential pain points.
Moments Feature:
Embrace’s Moments feature makes it possible to tracking of abandonment rates and incomplete user interactions on specific pages. This functionality is instrumental in identifying non-crash issues, allowing developers to proactively enhance user experience and boost user retention rates.
One of Embrace's standout features is its ability to provide a detailed analysis of user sessions. This deep dive allows developers to precisely pinpoint issues, providing invaluable insights into user behavior and potential pain points.
Moments Feature:
Embrace’s Moments feature makes it possible to tracking of abandonment rates and incomplete user interactions on specific pages. This functionality is instrumental in identifying non-crash issues, allowing developers to proactively enhance user experience and boost user retention rates.
What do you dislike about the product?
One area where Embrace could improve is in providing more flexibility for data filtering. The limited options for filtering data can be restrictive, hindering the ability to create comprehensive dashboards or gain a holistic, bird’s-eye view of the app’s performance. A more intuitive and customizable data filtering system would enhance the user experience significantly.
What problems is the product solving and how is that benefiting you?
We are in the phase of encountered an issue that very specific and not really obvious. Previously our approach is to have a back and forth discussion with developers and our users to get the information as much as possible. With Embrace we are able to dig deep dive about our users just by user id using user session on Embrace.
Stephen F.
Easiest way to get a comprehensive picture of mobile application health!
Reviewed on Sep 14, 2023
Review provided by G2
What do you like best about the product?
The relative ease Embrace provides to create a comprehensive picture of application health is fantastic! Embrace has become an integral part of my everyday routine by helping to provide a quick way to view user experience and be able to quickly (and with very low effort) dig into and understand the various problems our users might face (not just crashes like other products!). Beyond the tool itself, my interactions with the embrace team have been extremely positive with a lot of great conversations and useful feedback they've been a great partner to have.
What do you dislike about the product?
It would be a huge boon to my workflows if Embrace had its own mobile app to make it easier to track errors/application health wherever I am. I am often all over the place and would love to be able to just pop open the app and look at curated dashboards.
What problems is the product solving and how is that benefiting you?
Embrace is a great companion in ensuring the creation of a positive user experience by providing (and meeting) a high-quality bar only achievable by the great tools provided by embrace!
Vincent G.
Highly recommend!
Reviewed on Aug 24, 2023
Review provided by G2
What do you like best about the product?
Great product, very thorough with countless ways to track vital data in our apps. It's been life-saving many times over for finding and debugging critical issues. Incredible support as well; they are willing to listen and make changes in their product as needed if it helps our company. Definitely recommend!
What do you dislike about the product?
We have not run into many downsides so far, and they have been quick to address any issues or concerns that have arised.
What problems is the product solving and how is that benefiting you?
Crashes, network failure debugging, user experience and retention
Pete C.
Reducing ANRs and improving mobile experiences
Reviewed on Jul 18, 2023
Review provided by G2
What do you like best about the product?
What we truly appreciate about Embrace is its remarkable ability to identify and resolve ANR errors in our mobile game. With just one release, we experienced a significant reduction of approximately 30% in ANR errors, thanks to Embrace's intuitive and straightforward ANR reporting tool.
Furthermore, the support provided by the Embrace team during our platform evaluation was exceptional. Their assistance enabled us to quickly and effortlessly achieve tangible results.
Furthermore, the support provided by the Embrace team during our platform evaluation was exceptional. Their assistance enabled us to quickly and effortlessly achieve tangible results.
What do you dislike about the product?
Although it is not unique to Embrace, we have encountered an instance where the Embrace SDK caused a crash in our app.
However, what sets Embrace apart is their exceptional support. They promptly addressed the issue, answered our questions without delay, and provided thorough follow-up. Moreover, the resolution for the problem was implemented quickly and efficiently.
However, what sets Embrace apart is their exceptional support. They promptly addressed the issue, answered our questions without delay, and provided thorough follow-up. Moreover, the resolution for the problem was implemented quickly and efficiently.
What problems is the product solving and how is that benefiting you?
-Troubleshoot and resolve the root causes of issues causing ANR errors
-Identify problematic devices and weigh the overall impact
This has allowed our team to prioritize what issues are most important and has significantly increased the mean time to resolution for our engineers.
Embrace has also helped us monitor app startup time and verify improvements as we push items to production allowing the team to be more confident in their releases.
-Identify problematic devices and weigh the overall impact
This has allowed our team to prioritize what issues are most important and has significantly increased the mean time to resolution for our engineers.
Embrace has also helped us monitor app startup time and verify improvements as we push items to production allowing the team to be more confident in their releases.