Sold by: Insider One
Deployed on AWS
Customer Data Platform, Personalisation Engine, Omni Channel Journey Builder
4.8
Overview
Insider help create individualized cross-channel customer experiences and journeys for B2C enterprises. Insider enables digital marketers to connect customer data across all channels, intelligently segment customers for hyper personalization, and reach out to them with the most relevant content. Our AI capabilities help you predict customers' behaviour and personalize your offering with high ROI. Our channel capabilities include App, Web, Push Notifications, Email, SMS, WhatsApp, Conversational Commerce, Line, TikTok, Facebook Ads, Google Ads and many others. Enterprise data sources include Salesforce CRM, Dynamics 365, Snowflake, DataBricks, Apache Kafka, CSAT, Google Analytics, Oracle etc.
Please contact Insider at sales@useinsider.com for further details.
Highlights
- Insider One connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
0-50K | Monthly Tracked Active User Amount: 0-50K | $950.00 |
Vendor refund policy
Please contact Insider
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cross-Channel Data Integration
Connects customer data across multiple channels including App, Web, Push Notifications, Email, SMS, WhatsApp, Conversational Commerce, Line, TikTok, Facebook Ads, and Google Ads from a single platform.
Customer Segmentation and Personalization
Intelligently segments customers for hyper-personalization and delivers individualized content across channels based on customer data analysis.
AI-Powered Behavioral Prediction
Utilizes AI capabilities to predict customer behavior and enable personalized offerings with measurable ROI.
Enterprise Data Source Connectivity
Integrates with enterprise data sources including Salesforce CRM, Dynamics 365, Snowflake, DataBricks, Apache Kafka, CSAT, Google Analytics, and Oracle.
Omni-Channel Journey Orchestration
Enables creation and management of individualized cross-channel customer journeys and experiences for B2C enterprises.
Multi-Channel Communication
Support for customer engagement across email, SMS, in-app messages, web push notifications, and additional communication channels
Customer Journey Orchestration
Visual journey designer for mapping and automating seamless customer lifecycle journeys across multiple touchpoints
Behavioral Analytics and Reporting
Analytics and reporting tools for tracking customer behavior, campaign performance metrics, user preferences, and growth indicators
AI-Powered User Behavior Prediction
Machine learning capabilities to predict user behavior patterns and enable real-time engagement optimization
Customer Data Platform
Centralized data platform for collecting, unifying, and leveraging customer data to enable hyper-personalized and contextually relevant campaigns
Omni-Channel Communication
Enables customer engagement across web, mobile, and email channels from a unified platform
Customer Behavior Analytics
Provides analysis of customer behavior patterns to inform engagement strategies
AI-Powered Journey Orchestration
Utilizes artificial intelligence to automate and optimize customer journey workflows
Personalization Engine
Delivers personalized communication and experiences based on customer data and insights
Integrated Analytics Dashboard
Combines product analytics, marketing analytics, and customer insights in a single unified interface
Standard contract
No
Customer reviews
Jennifer C.
Exceptional support and great traceability and visibility of tasks
Reviewed on Mar 14, 2026
Review provided by G2
What do you like best about the product?
What I value most is the support, along with the traceability and visibility of the tasks.
What do you dislike about the product?
I have no complaints about either the service or the product; so far, everything has been satisfactory.
What problems is the product solving and how is that benefiting you?
The traceability of sales on the platforms we manage.
Zeynep K.
Easy-to-Use Interface and Solid Foundation, but Pricing and Support Need Work
Reviewed on Mar 13, 2026
Review provided by G2
What do you like best about the product?
It has a fairly easy-to-use interface and a solid infrastructure for implementing the things we envision.
What do you dislike about the product?
The pricing policy and the sometimes slow response times from the support team could be improved
What problems is the product solving and how is that benefiting you?
its helps us manage and automate our marketing campaigns more efficiently. We can segment users, personalize messages, and analyze campaign performance in one platform, which saves time and improves engagement
Neil A.
Consistent, High-Touch Service That Drives consistent Revenue and great customer experience
Reviewed on Mar 13, 2026
Review provided by G2
What do you like best about the product?
Consistently reliable service with a high-touch approach, and a strong driver of revenue.
What do you dislike about the product?
In the past, reporting has been challenging.
What problems is the product solving and how is that benefiting you?
Product recommendations and providing our customers with the right product assortment, which in turn helps drive ATV and UPT.
Logistics and Supply Chain
Instant, Consistent Updateswith MindBehind Chatbot
Reviewed on Mar 12, 2026
Review provided by G2
What do you like best about the product?
The chatbot significantly reduces repetitive “where is my parcel?” and “when will it arrive?” contacts to our call center, while giving customers instant, consistent answers. It’s also flexible enough that our operations and CX teams can update flows and content themselves when we launch new services or change processes
What do you dislike about the product?
We need a clear content‑ownership process; if teams forget to update texts after operational changes, the bot can briefly lag behind reality. Some customers still expect it to solve edge‑case issues that really need a human, so designing smooth handover to live support is critical.
What problems is the product solving and how is that benefiting you?
We use Insider’s chatbot at Kolay Gelsin as a digital front line for our delivery business, helping customers track parcels, change delivery options, and find nearby pickup points through our website and mobile app. It’s integrated with our tracking and delivery systems, so it can respond in real time and escalate to human agents when the question is complex or time‑sensitive.
Retail
Insider One Makes Client Communication Easy and Efficient
Reviewed on Mar 11, 2026
Review provided by G2
What do you like best about the product?
Insider One is a user-friendly platform. It helps in our day-to-day work by personalizing our communication with clients, reducing the team’s workload through automated processes, and making it easier to measure the results of our actions.
What do you dislike about the product?
I believe there is a strong opportunity to further develop and improve the platform’s analytics capabilities.
What problems is the product solving and how is that benefiting you?
Personalization, automation, and measuring results are the main things I focus on.