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Reliable and easy-to-use platform
What do you like best about the product?
Insider is an intuitive and easy platform — the interface feels very user-friendly, even when managing complex automations. The integration process was quite detailed, but it went smoothly thanks to the continuous support and close follow-up from the Insider team. Their customer support really stands out: they’re always available, quick to respond, and genuinely committed to helping us find solutions.
What do you dislike about the product?
There are a few areas that could be improved, mainly related to reporting and some usability details. Certain reporting views could be more flexible or easier to customize. Also, small process improvements would make the overall experience even faster and smoother.
What problems is the product solving and how is that benefiting you?
Insider allows us to build and launch all types of campaigns and automations without depending on technical or IT teams, which saves a huge amount of time and resources. The platform gives us full flexibility and autonomy to test, optimize, and personalize experiences across channels. On top of that, the AI-driven features help us create more tailored and relevant campaigns for our customers
Insider helps us connect and engage with thousands of subscribers
What do you like best about the product?
At Me And My Golf, meandmygolf.com, we use Insider to manage and engage a huge base of subscribers through our newsletters. The platform makes it easy to organize campaigns, segment our audience, and track results. I especially appreciate the automation features, they save a ton of time and let us deliver personalized messages at scale. Insights from the reporting tools help us improve every send and make sure we're reaching the right people.
What do you dislike about the product?
There’s not much to complain about. Sometimes I’d like even deeper analytics or easier integrations with other systems, but for our main needs, it handles everything reliably. Very often some changes requires Insider support to be solved, they work always fine, but they have very long waiting time.
What problems is the product solving and how is that benefiting you?
Insider streamlines how we communicate with our members and our community and keeps us connected to our subscribers. Handling large lists is smooth, and automation means we can stay consistent and relevant without spending hours on manual tasks. It’s become a key part of how we keep our members engaged and informed. It has been integrated in our customised stack, works perfectly together with Mixpanel, and helps handling millions of messages per months easily.
Exceeding expectations
What do you like best about the product?
The product is great, and my favourite part is the support. Fantastic support throughout the implementation process as well as after from our Customer Success Manager.
What do you dislike about the product?
It took a while to get used to the platform and figure out how it all works. It doesn't make it easier that our platform is custom made and very complex as well. It took a while to set up, but now we are up and running and see months of solid data, it's great.
What problems is the product solving and how is that benefiting you?
It's bringing personalisation into our ecomm website so customers see what is relevant to them.
Insider helps businesses effectively reach users at different levels to achieve marketing goals.
What do you like best about the product?
Diverse customer outreach methods and detailed customization features.
What do you dislike about the product?
Ultimately, cross-country cultural differences remain a significant challenge. Even when marketing needs are alike, the Insider platform can still result in communication gaps as marketing campaigns extend across various countries.
What problems is the product solving and how is that benefiting you?
For businesses with little to no marketing data foundation or a weak one, Insider provides a quick way to get into digital outreach.
Creating tailored experiences for every customer is effortless
What do you like best about the product?
The ease of creating customized customer journeys has increased significantly.
What do you dislike about the product?
No big issues--only that onboarding could be more streamlined.
What problems is the product solving and how is that benefiting you?
Enhancing engagement through text and email has been a valuable service provided by Insider. Automated journeys built with Architect allow us to increase conversions and reinforce customer loyalty.
Powerful Marketing tool to increase lead generation and strong ROI.
What do you like best about the product?
Insider helps us connect with our customers and makes us possible to follow our Revenue increase.
What do you dislike about the product?
InOne panel is fast but at some nights it is a little bit laggy.
What problems is the product solving and how is that benefiting you?
Insider helps us to obtain leads through SMS and WhatsApp communications, create a community and strenghten customer loyalty.
Using Insider to transform our mobile app
What do you like best about the product?
Easy integration with our existing app environment
Highly personalized in-app journeys for users
Real-time engagement tools that boost retention
Simple UI/UX for managing campaigns
Strong support and guidance from the Insider team
Highly personalized in-app journeys for users
Real-time engagement tools that boost retention
Simple UI/UX for managing campaigns
Strong support and guidance from the Insider team
What do you dislike about the product?
Sometimes setting up more advanced in-app campaigns can take extra time
What problems is the product solving and how is that benefiting you?
Building personalized journeys that drive mobile app engagement
Creating seamless onboarding for new users
Increasing app stickiness with real-time targeting
Providing better retention strategies to reduce churn
Improving overall mobile customer experience with data-driven insights
Creating seamless onboarding for new users
Increasing app stickiness with real-time targeting
Providing better retention strategies to reduce churn
Improving overall mobile customer experience with data-driven insights
Enhanced customer engagement and faster response times with Mindbehind’s messaging platform.
What do you like best about the product?
Seamless automation of routine queries.
Convenient messaging channels for client support.
Helps reduce operational workload for teams.
Supports compliance with financial regulations.
Continuous improvement from regular updates.
Convenient messaging channels for client support.
Helps reduce operational workload for teams.
Supports compliance with financial regulations.
Continuous improvement from regular updates.
What do you dislike about the product?
Initial setup took some effort, but support was responsive and proactive in resolving challenges
What problems is the product solving and how is that benefiting you?
Manages large volumes of client inquiries automatically.
Improves both service speed and overall customer satisfaction.
Streamlines internal workflows, freeing up team resources for higher-value work
Improves both service speed and overall customer satisfaction.
Streamlines internal workflows, freeing up team resources for higher-value work
The features presented within the panel are sufficient and easy to use.
What do you like best about the product?
the sufficiency of the offered features and ease of use
What do you dislike about the product?
instead of direct customer support, offering guidance
What problems is the product solving and how is that benefiting you?
Insider allows me to gather customer data and communicate across different channels. This way, I can manage my processes more efficiently.
Excellent data management platform
What do you like best about the product?
A platform where we can manage to customer data so easily.
What do you dislike about the product?
e-mailing solutions needs to be developed.
What problems is the product solving and how is that benefiting you?
Fastly on-site and in-app solutions to reach customers.
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