Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,227 reviews
from
External reviews are not included in the AWS star rating for the product.
Centralizing CRM for Better Engagement and Conversion
What do you like best about the product?
A very comprehensive platform, with several new guidelines for the consumer sector, which is very broad. In addition, the implementation team truly delivers and provides strong support. It is also a very user-friendly platform.
What do you dislike about the product?
I believe Insider needs to further develop its commercial processes, as there is a lot of misalignment of information regarding sales and contracts.
What problems is the product solving and how is that benefiting you?
Insider One has helped us centralize and organize our CRM actions into a single platform, making it easier to manage journeys, segmentations, and activations across different channels. This improves operational efficiency, increases the accuracy of customer communications, and directly contributes to better engagement and conversion results. Additionally, the platform supports more strategic decision-making through better-structured data and automations.
All-in-One WhatsApp Business Solution with Powerful Personalization
What do you like best about the product?
Deep, native WhatsApp Business capabilities, from opt-in growth and template approval to analytics, all managed in one place.
MindBehind’s conversational flows layered over Insider’s segmentation, so each WhatsApp experience feels tailored to the user’s behavior and interests.
Ability to run both rich promotional broadcasts and 1:1 conversational journeys that handle FAQs, recommendations, and even cart and payment actions.
Being an official WhatsApp Business Solution Provider means faster, more reliable delivery and access to the latest WhatsApp features.
MindBehind’s conversational flows layered over Insider’s segmentation, so each WhatsApp experience feels tailored to the user’s behavior and interests.
Ability to run both rich promotional broadcasts and 1:1 conversational journeys that handle FAQs, recommendations, and even cart and payment actions.
Being an official WhatsApp Business Solution Provider means faster, more reliable delivery and access to the latest WhatsApp features.
What do you dislike about the product?
Setting up advanced conversational flows and aligning them with multiple brands and markets requires careful planning, governance, and ongoing optimization.
What problems is the product solving and how is that benefiting you?
With Insider’s WhatsApp Marketing and MindBehind, we can meet consumers in their favorite messaging app and guide them from curiosity to purchase through seamless, two-way conversations.
Insider tools turn insurance into simple steps from quote claim
What do you like best about the product?
Architect simplifies creating journeys focused on insurance events—quote, policy issuance, renewal, claim—ensuring customers consistently understand the next step and where to navigate.
Email and SMS collaborate for alerts and reminders whereas WhatsApp is utilized for more detailed interactive support when customers seek answers or express concerns.
The Mobile App channel utilizes the data and logic ensuring that, in-app messages correspond with what customers receive via email or WhatsApp minimizing confusion.
The Conversational Support Suite enables agents to intervene whenever a bot or flow requires human assistance maintaining context and history centralized.
Email and SMS collaborate for alerts and reminders whereas WhatsApp is utilized for more detailed interactive support when customers seek answers or express concerns.
The Mobile App channel utilizes the data and logic ensuring that, in-app messages correspond with what customers receive via email or WhatsApp minimizing confusion.
The Conversational Support Suite enables agents to intervene whenever a bot or flow requires human assistance maintaining context and history centralized.
What do you dislike about the product?
Organizing journeys, for product lines (auto, health, property, etc.) requires initial effort but once foundational templates are established, customizing flows for each product and segment becomes far easier.
What problems is the product solving and how is that benefiting you?
Insider helps us reduce drop‑offs in key flows (quote, payment, renewal) by reacting to behavior in real time and nudging customers on the channel they’re most likely to see. It also supports a better service experience by combining proactive notifications with two‑way WhatsApp and chat support, so customers can resolve small issues quickly without calling a call center.
Exceptional Support from the Insider Team
What do you like best about the product?
Great support from the Insider team on a daily basis
What do you dislike about the product?
Lack of a deeper analytical vision.
What problems is the product solving and how is that benefiting you?
Customization in the customer journey
Powerful Segmentation Tools and Personalized Impact
What do you like best about the product?
The segmentation tools and multiple ways to impact the user.
What do you dislike about the product?
The analytical part of the platform. They could have more data and reports.
What problems is the product solving and how is that benefiting you?
Insider is helping us communicate in a segmented way with our users and perform customizations in our digital journey.
Ease of Use and Agile Support Make the Difference
What do you like best about the product?
What I like most about Insider is the ease of use of the platform and the promptness with which the support and the team responsible for our account attend to us. Moreover, the materials you provide in the academy are excellent.
What do you dislike about the product?
The only negative point I have regarding the platform is the lack of integration of our data into the platform.
What problems is the product solving and how is that benefiting you?
Insider is helping us to better understand/know our customers.
Versatility and Exceptional Impact on the Platform
What do you like best about the product?
I really like the versatility of the platform and the multiple possibilities to impact our customers.
What do you dislike about the product?
The data is not structured, it needs to evolve in the analytical dashboard.
What problems is the product solving and how is that benefiting you?
The ability to understand consumer behavior and automate journeys to impact them are challenges that Insider solves very well for our company.
Effortless to Use with Outstanding Support
What do you like best about the product?
It is easy to use, working very well, and they have a support team that is really helpful.
What do you dislike about the product?
It is easy to exceed the limits for certain usages.
What problems is the product solving and how is that benefiting you?
It helps us solve the complexities of CRM marketing in an easy and intuitive way.
Outstanding Support and Fast Turnarounds for Rapid-Growth Teams
What do you like best about the product?
They have a great Team that's willing to jump in and help us leverage the product and tailor it to the experience we are looking for. They've been able to do quick turnarounds and the product has delivered to expectation which makes it an amazing combination for rapid-changing Orgs like ours.
What do you dislike about the product?
The only real complaint I have if anything is the that the UI and experience on it is not snappy and thus takes a while especially if you're just cloning and tweaking a campaign. Not a showstopper but definitely a room for improvement area.
What problems is the product solving and how is that benefiting you?
Insider One solves the ability for us to rapidly adapt to Stakeholder requirements. The ability for us to self-serve BUT also have a production Team through Insider One gives this tool a true edge and ensure that they work as a true partner for us.
Personalized Experiences and Seamless Automation Across All Touchpoints
What do you like best about the product?
Web Suite and App Suite make it easy to personalize home, category, and PDP layouts with dynamic content and experiences that reflect each shopper’s behavior and product preferences.
Eureka powers intent-aware, typo-tolerant search that ranks sandals, clogs, and accessories based on affinities like size, style, and color, helping visitors find the right product in a few keystrokes.
Email Suite lets the CRM team build on these signals with dynamic emails and automated journeys, using behavioral and search data to send relevant product highlights, back-in-stock alerts, and tailored offers.
Architect connects everything in one canvas so web, app, email, and search events trigger next-best actions automatically, reducing manual work and improving consistency across touchpoints.
Eureka powers intent-aware, typo-tolerant search that ranks sandals, clogs, and accessories based on affinities like size, style, and color, helping visitors find the right product in a few keystrokes.
Email Suite lets the CRM team build on these signals with dynamic emails and automated journeys, using behavioral and search data to send relevant product highlights, back-in-stock alerts, and tailored offers.
Architect connects everything in one canvas so web, app, email, and search events trigger next-best actions automatically, reducing manual work and improving consistency across touchpoints.
What do you dislike about the product?
Configuring advanced Architect flows and Eureka merchandising rules took some iteration, but once the initial frameworks and templates were in place, optimization became faster and more data-driven for the team.
What problems is the product solving and how is that benefiting you?
Insider helps Birkenstock guide shoppers from discovery to purchase more efficiently, especially when they are searching across many sizes, fits, and styles. Eureka reduces zero-result and irrelevant search experiences, while Web/App Suite and Architect orchestrate personalized journeys that react to browsing, search, and cart signals in real time. Email Suite then sustains engagement with lifecycle programs—welcome, cart recovery, price-drop, and replenishment—that turn one-time buyers into loyal program members who interact more and spend more over time.
showing 1 - 10