Outsourced SaaS Product Support by Lancom

Overview Lancom will provide your SaaS users with a fantastic product support experience, freeing you up to focus on your core business and growing your user base. Switch to our product support and experience a service that unlocks the voice of the user and frees up your internal resources. We help SaaS companies scale faster by taking care of their product support via chat, email, tickets and voice calls. Setup your remote team in days, not weeks and have our product support team deliver a great experience that keeps your users loyal to your product and brand.

About Us Lancom is both a trusted managed services provider with 30+ years’ experience, as well as a SaaS developer and vendor with four active SaaS products and over a million daily users. We’re unique in our understanding of SaaS offerings and supporting SaaS users. Whether you’re a start-up who has landed its first big customer, a lean mean dev team, or simply need out-of-time-zone support, talk to us about how we can help you scale faster

Outsource Your Product Support

• Product support is what we do – we will learn your product faster than any new team member. We’ll be providing your users with a great experience in no time, freeing you up to focus on your call business
• Unlock the voice of your user – We’ll bridge the gap between the user and your development team, reporting to you regularly on how you’re tracking and what your users are saying.
• Retain customers – retaining customers is crucial to scaling up your user base. We’ll ensure a great customer experience that quickly solved problems.
• Setup in days – we can be online and supporting your users in days, not weeks. Learning how products work is what we do and we’ll quickly gain mastery over your product
• Produce support veterans – we’re seasons veterans of supporting SaaS products, and know what we’re talking about and how to delight users