Futran Solutions is at the forefront of integrating Generative AI into call center operations, offering solutions that significantly improve the speed and accuracy of customer service. Our approach involves using AWS services like Amazon Lex and Amazon Connect, combined with our expertise in AI and machine learning, to provide agents with rapid access to information, summarize previous interactions, and offer real-time responses to customer inquiries. This modernization effort ensures that your call center can deliver precise, consistent, and swift service.

Our Process: We begin with a one-hour consultation led by our Generative AI specialists to review your current setup and goals. We then work closely with you to understand your specific needs and design an AWS infrastructure that incorporates Generative AI best practices and the latest tools.