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    Wolken ITSM

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    Wolken IT Service management allows you to stay on top of business functions by modernizing the way you manage and deliver service to your users through a single cloud platform.

    Overview

    Wolken IT Service management allows you to stay on top of business functions by modernizing the way you manage and deliver service to your users through a single cloud platform.

    Drive transparency, swift response times, and enhanced agent efficiencies with AI-enabled process.

    Embrace constant evolution with our Change Request Management Solution. Wolken enables swift and easy change to your IT framework.

    Take control of your IT service structure by gaining a holistic view of your configuration item lifecycle events and syncing CI changes to service request numbers while building a more effective CMDB architecture.

    Take problem solving to the next level with a module that not only routes issues to a specialized agent but buckets similar occurrences, eliminates recurrences and consequently minimizes the impact of incidents while equipping your agents with data rapidly.

    Highlights

    • Wolkens IT Service management allows you to stay on top of business functions by modernizing the way you manage and deliver service to your users through a single cloud platform.

    Details

    Delivery method

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Analyst / Engineer
    Billing is based on Number of Analyst/Engineer per year
    $500.00

    Vendor refund policy

    No Refund

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    15 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Dayakar G.

    It is very user friendly and very relevant to the Bussiness

    Reviewed on Oct 03, 2023
    Review provided by G2
    What do you like best about the product?
    It would be very easy to track the Complaints/ Issues and help us to reslove the customer issues on the given SLA time.

    Very healpful to resolve the Customer Complaints ontime.
    What do you dislike about the product?
    Not observed not much Downsides, need some more developments.
    What problems is the product solving and how is that benefiting you?
    We will get multipe service requests from our clients and also will receive multiple Queries on regular basis.

    Based upon customer query we will give best service to our clients.
    Prasanna G.

    SaaS based product and available on Opex model.

    Reviewed on Sep 28, 2023
    Review provided by G2
    What do you like best about the product?
    Easy installation & configurations. Ready to Go workflows. No headache of owning and maintaing the products / services
    What do you dislike about the product?
    To create and customize the dashboards & frequency of use
    What problems is the product solving and how is that benefiting you?
    It is helping to unify the ticket management process across multiple customers
    Information Technology and Services

    The most user friendly and easy to navigate ServiceDesk !

    Reviewed on Aug 15, 2023
    Review provided by G2
    What do you like best about the product?
    Wolken ServcieDesk is loaded with features like omnichannel support, knowledge base, reports and analysis, and it helps us keep our customers satisfied and happy.
    What do you dislike about the product?
    There is nothing to dislike about the product.
    What problems is the product solving and how is that benefiting you?
    Wolken ServiceDesk helps achieve seamless customer interactions, and it has helped us improve our customer satisfaction scores and agent efficiency.
    Computer Software

    Great solution for a wide variety of business problems

    Reviewed on Aug 14, 2023
    Review provided by G2
    What do you like best about the product?
    It is a very easy to use, flexible tool at a very competitive price. I enjoy working with the leadership team at Wolken who have a deep understanding of the software business and other business they touch.
    What do you dislike about the product?
    I'd love it if they would only have me as their customer :) - hard to identify anything to dislike to be honest, our interactions over the past five years have only been positive.
    What problems is the product solving and how is that benefiting you?
    We needed a platform to meet our need to help provide excellent customer support to our customers. We're an enteprise software house and our customer can face complex issues - Wolken allows us to capture all required information in an easy and flexible way which leads to a smooth experience for both our customers and employees.
    Kanchan M.

    Level of customer service you will receive

    Reviewed on Aug 12, 2023
    Review provided by G2
    What do you like best about the product?
    Easy to use and configurable Saas product with a good product quality and delivery options.
    What do you dislike about the product?
    Not applicable
    There are no issues that I came across
    What problems is the product solving and how is that benefiting you?
    Everything teams need to deliver value fast.
    Connect Dev,it ops and business teams in1 platform
    Deliver great services experience across teams fast
    View all reviews