Sold by: Wolken Software Inc
Wolken Enterprise Service Management modernizes service delivery across IT, HR, Admin, Legal, Finance, Facilities, and other enterprise functions through a unified, AI-powered cloud platform.
4.7
Overview
Wolken Enterprise Service Management (ESM) is an AI-powered cloud platform that helps organizations manage and deliver services across IT, HR, Admin, Legal, Finance, Facilities, and other business teams.
With Wolken, employees can easily raise requests and get help from the right team, while service teams can manage requests, automate workflows, track SLAs, use knowledge, and resolve issues faster from a single platform.
IT Service Management (ITSM)
Wolken provides comprehensive ITSM capabilities, including:
- Incident Management
- Service Request Management
- Problem Management
- Change Management
- Knowledge Management
- Configuration Management (CMDB)
- SLA Management
HR Service Management (HRSM)
Extend service management to HR and employee services to:
- Manage employee requests and queries
- Automate HR workflows and approvals
- Improve access to HR services and information
- Deliver a consistent employee service experience
Service Management Across the Enterprise
The same platform can be configured for:
- Admin
- Legal
- Finance
- Facilities
- Other enterprise teams and service workflows
This allows organizations to manage services across departments without creating separate systems for every business function.
AI-Powered Service Management
Wolken uses AI to help teams:
- Find relevant information faster
- Automate repetitive work
- Improve agent productivity
- Resolve requests faster
- Deliver more consistent service experiences
With Wolken Enterprise Service Management, organizations can go beyond traditional ITSM and create a connected service experience across the enterprise.
Highlights
- AI-Powered Enterprise Service Management (ESM): Deliver faster, smarter services across IT, HR, Admin, Legal, Finance, Facilities, and other enterprise teams through one unified cloud platform.
- Comprehensive IT Service Management (ITSM): Manage incidents, service requests, problems, changes, knowledge, SLAs, and configuration items (CMDB), while using AI and automation to improve agent productivity and speed up resolution.
- HR Service Management (HRSM) & Beyond: Simplify employee requests, workflows, approvals, knowledge, and self-service for HR, while extending the same flexible service management platform to other business functions across the enterprise.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Analyst / Engineer | Billing is based on Number of Analyst/Engineer per year | $500.00 |
Dimensions summary
This listing uses one pricing dimension. You pay per Analyst or Engineer for a one-year term. An Analyst or Engineer is a support staff member who works on tickets and service requests. Your cost scales with the number of these users you add. There are no separate tiers or instance sizes to choose from. To increase capacity, you add more Analyst/Engineer seats. The platform spans IT, HR, and enterprise service workflows, but that scope does not change how you are billed. Billing stays tied to the count of Analyst/Engineer users per year.
Top-of-mind questions for buyers
An Analyst or Engineer is a support staff member who works on tickets and service requests. These are the people resolving incidents, managing changes, and handling HR or IT cases. Employees who only submit requests through the self-service portal are not the same as billed Analyst/Engineer users.
Your bill scales with the number of Analyst/Engineer seats you hold for the year. Adding more support staff adds more seats and raises your cost. There are no tiers or usage thresholds that trigger automatic changes. To reduce cost, you reduce the seat count at renewal.
No. Billing stays tied to the count of Analyst/Engineer users per year, regardless of how many service domains you use. The same platform supports IT, HR, and cross-functional workflows under one seat model. Expanding into more service areas does not add a separate charge.
www.wolkensoftware.com+1
Helpful?
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Wolken provides support to help customers with product questions, technical issues, configuration, and service-related queries.
Support options:
- Email: marketing@wolkensoftware.com
- Phone: +1 408-973-7240
- Contact and Support: https://www.wolkensoftware.com/contact
Our team is available Monday through Friday, 9:00 AM to 6:00 PM PST. We typically respond to inquiries within 24 hours.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Wolken Customer Service Management (CSM) is an AI-powered platform that helps support teams manage customer cases, resolve issues faster, improve agent productivity, and deliver better customer experiences.
Accelerate cloud transformation with ServiceNow and AWS. ServiceNow is the AI control tower for business reinvention - run it on AWS to put AI to work at scale.
To purchase ServiceNow products on AWS, please contact your ServiceNow Sales team for your personalized, customized, and confidential Private Offer.
Tiberone Technologies is a recognised leader in IT Service Management, delivering high-impact solutions to enterprises across multiple industry sectors. With offices across Europe and a reputation for building enduring client partnerships, we combine deep expertise with a forward-thinking approach to meet the evolving demands of our clients.
Clovity delivers ITSM and Enterprise Service Management solutions using Atlassian tools, enabling faster service delivery, automation, and improved user experience across organizations.
Customer reviews
Dayakar G.
It is very user friendly and very relevant to the Bussiness
Reviewed on Oct 03, 2023
Review provided by G2
What do you like best about the product?
It would be very easy to track the Complaints/ Issues and help us to reslove the customer issues on the given SLA time.
Very healpful to resolve the Customer Complaints ontime.
Very healpful to resolve the Customer Complaints ontime.
What do you dislike about the product?
Not observed not much Downsides, need some more developments.
What problems is the product solving and how is that benefiting you?
We will get multipe service requests from our clients and also will receive multiple Queries on regular basis.
Based upon customer query we will give best service to our clients.
Based upon customer query we will give best service to our clients.
Prasanna G.
SaaS based product and available on Opex model.
Reviewed on Sep 28, 2023
Review provided by G2
What do you like best about the product?
Easy installation & configurations. Ready to Go workflows. No headache of owning and maintaing the products / services
What do you dislike about the product?
To create and customize the dashboards & frequency of use
What problems is the product solving and how is that benefiting you?
It is helping to unify the ticket management process across multiple customers
Information Technology and Services
The most user friendly and easy to navigate ServiceDesk !
Reviewed on Aug 15, 2023
Review provided by G2
What do you like best about the product?
Wolken ServcieDesk is loaded with features like omnichannel support, knowledge base, reports and analysis, and it helps us keep our customers satisfied and happy.
What do you dislike about the product?
There is nothing to dislike about the product.
What problems is the product solving and how is that benefiting you?
Wolken ServiceDesk helps achieve seamless customer interactions, and it has helped us improve our customer satisfaction scores and agent efficiency.
Computer Software
Great solution for a wide variety of business problems
Reviewed on Aug 14, 2023
Review provided by G2
What do you like best about the product?
It is a very easy to use, flexible tool at a very competitive price. I enjoy working with the leadership team at Wolken who have a deep understanding of the software business and other business they touch.
What do you dislike about the product?
I'd love it if they would only have me as their customer :) - hard to identify anything to dislike to be honest, our interactions over the past five years have only been positive.
What problems is the product solving and how is that benefiting you?
We needed a platform to meet our need to help provide excellent customer support to our customers. We're an enteprise software house and our customer can face complex issues - Wolken allows us to capture all required information in an easy and flexible way which leads to a smooth experience for both our customers and employees.
Kanchan M.
Level of customer service you will receive
Reviewed on Aug 12, 2023
Review provided by G2
What do you like best about the product?
Easy to use and configurable Saas product with a good product quality and delivery options.
What do you dislike about the product?
Not applicable
There are no issues that I came across
There are no issues that I came across
What problems is the product solving and how is that benefiting you?
Everything teams need to deliver value fast.
Connect Dev,it ops and business teams in1 platform
Deliver great services experience across teams fast
Connect Dev,it ops and business teams in1 platform
Deliver great services experience across teams fast