Hosting on AWS and Infrastructure Maintenance: Ensure that the hosting environment meets the necessary requirements in terms of performance, scalability, security, and availability. This involves regular monitoring, server maintenance, backups, and uptime guarantees as per the agreed SLA. Security Updates and Patches: Apply regular security updates, patches, and bug fixes provided by Adobe Commerce to protect against vulnerabilities and ensure the website remains secure. Timely installation of updates is crucial to mitigate potential risks. Performance Optimization: Monitor and optimize the website's performance to ensure fast page load times, smooth user experience, and efficient server utilization. This may involve caching strategies, database optimization, code reviews, and performance testing. Module and Extension Updates: Keep the installed modules and extensions up to date by applying updates provided by the developers. This ensures compatibility, security, and functionality improvements while minimizing conflicts or compatibility issues. Data Backups and Disaster Recovery: Regularly backup the website's data (including the database and files) and implement a disaster recovery plan to mitigate potential data loss or system failures. Backup frequency and retention periods should align with business requirements. Monitoring and Incident Response: Implement monitoring systems to detect and respond to any issues or performance degradation promptly. This includes monitoring server resources, website uptime, error logs, and user activity. Define protocols and response times for incident management and support.

The following reports are provided: Sales Reports: Generate reports on sales performance, revenue, orders, customer behavior, and product performance to analyze sales trends, identify popular products, and track key metrics. Inventory Reports: Monitor inventory levels, stock movement, and out-of-stock products to optimize inventory management and ensure timely restocking. Marketing Reports: Analyze the effectiveness of marketing campaigns, promotions, and customer acquisition strategies through reports on conversion rates, traffic sources, and customer engagement metrics. Website Performance Reports: Track website performance metrics, such as page load times, bounce rates, and conversion rates, to identify areas for improvement and optimize the user experience. Customer Reports: Gain insights into customer behavior, preferences, and demographics through reports on customer segmentation, lifetime value, repeat purchase rates, and customer satisfaction metrics. Financial Reports: Generate financial reports, including profit and loss statements, revenue analysis, and tax-related reports, to gain a holistic view of the business's financial performance. More details about the Product: The software is exclusively hosted on AWS. It uses various AWS services. The following AWS Services are used: Compute Services, Amazon Simple Storage Service (S3), Amazon Relational Database Service (RDS),AWS Identity and Access Management (IAM): User and access management.