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Every Second Counts During an Attack

When responding to an active threat, it is imperative that the time between the initial indicator of compromise and full threat mitigation be as short as possible. As an adversary progresses through the kill chain, it is a race against time to ensure they are unable to achieve their objectives. With Sophos Rapid Response, we get you out of the danger zone fast with our 24/7 team of remote incident responders, threat analysts, and threat hunters. How fast? Onboarding starts within hours, and the majority of customers are triaged in 48 hours. The Sophos Rapid Response service is available for both existing Sophos and non-Sophos customers.

Rapid Identification and Neutralization of Active Threats

  • Immediate help -- Sophos quickly triages, contains, and neutralizes active threats including ransomware and other advanced threats
  • Threat removal -- Eject adversaries from your estate to prevent further damage
  • 24/7 monitoring -- Incident response and always-on monitoring for 45 days
  • VIP treatment -- Work with a dedicated point of contact and response lead
  • Post-incident analysis -- Threat summary detailing investigation and all actions taken
  • Predictable pricing -- Upfront, fixed cost with no hidden fees

45 Days of 24/7 Monitoring and Response

The Sophos Rapid Response team are specialists at neutralizing active threats. The moment the incident is resolved and the immediate threat to your organization is neutralized, we transfer you to Sophos MTR Advanced, our top-tier service, in authorize threat response mode. This provides around-the-clock proactive threat hunting, investigation, detection, and response. Should the threat return or a related threat emerge, we will be there ready to respond at no additional cost to you. If you are under attack for 45 days, we defend you for 45 days during your subscription term

Aligned Incentives

Traditional Incident Response (IR) services are priced hourly, so you risk underestimating the time required to fully mitigate a threat. This leaves you open to needing to purchase additional hours. Worse, it incentivizes the traditional IR service to maximize the number of hours their response takes. Sophos Rapid Response offers a fixed-fee pricing model with no hidden costs, determined by the number of users and servers in your estate. And it is delivered remotely, so we can initiate response actions on day one. It is in our interest, and yours, to get you out of the danger zone as expeditiously as we can, as time is never a factor in cost. The Sophos Rapid Response service is available for both existing Sophos customers as well as non-Sophos customers.

"For the first time in my 30-year IT career, I experienced a client breach that required 'professional help'. My engagement with the Sohpos Rapid Response team was outstanding, with ongoing support for 45 days, 'follow-the-sun' hand offs. We were able to interrupt the Threat Actor and PREVENT the coming ransomware attack. There is no way we would have had the outcome and peace of mind if we didn't engage with the MTR Rapid Response Team. My customers now all have MTR Advanced!" - Brian O'Shaughnessy, CEO ITConnexx

Sold by Sophos
Fulfillment method Professional Services

Pricing Information

Dimension Cost
Fixed-fee, 45 day pricing Contact seller for rate


Experiencing an active incident and are interested in the Rapid Response service? Call your regional number below at any time to speak with one of our Incident Advisors.

USA +1 4087461064 Australia +61 272084454 Canada +1 7785897255 France +33 186539880 Germany +49 61171186766 United Kingdom +44 1235635329