Sold by: Kyndryl
Kyndryl's Data and AI offerings help organizations unlock value from data and AI to deliver exceptional user experience. We offer comprehensive data management services from data modernization to data platform management to enterprise artificial intelligence. Our data fabric reference architecture provides enterprise-wide access to data and ensures the success of data-driven initiatives.
Depending on where you are in the modernization journey, you can leverage Kyndryl’s open but secure design and methodologies to build and migrate data to the modern AWS Data Analytics platform.
Kyndryl offers managed services for Amazon Redshift, Amazon EMR, Amazon Kinesis, and other AWS advanced analytics products on the AWS platform allowing your team to focus on business outcomes.
Overview
Kyndryl's Managed Services for AWS is a comprehensive suite of services designed to manage Client’s data and analytics environments deployed on the AWS Analytics platform. Kyndryl can provide ongoing managed services for the Client’s in-scope environment on AWS. These services are delivered based on an agreed-upon statement of work.
Ongoing managed services allow clients to achieve better business outcomes; the service capabilities include, but are not limited to:
- Data Platform Managed services for data warehouse using Amazon Redshift, data lake using AWS Lake Formation
- Data Integration and Job Management to manage data pipeline, ETL, and orchestration for AWS Glue, AWS DMS, AWS Lambda, Amazon Appflow, etc.
- Data governance to control access and minimize risk through data masking and data anonymization.
- Data security and compliance for AWS Redshift and AWS Lake Formation using AWS Glue, AWS IAM, etc.
- Data Reliability/Data Observability for AWS Data Analytics Platform
- End-to-end life cycle management of ML-Ops using AWS Sagemaker and AWS Athena.
These services are offered with:
- 24x7 monitoring of the data platform
- 24x7 round-the-clock support OR 8x5 support with on-call for priority one or priority two issues
- Incident/Problem/Change Management associated with the data platform
- Service Management SLAs
- Month reporting, including SLAs
- Standard Compliance Management
Kyndryl offers a flexible delivery model with a dedicated or shared team to meet regulatory requirements or economies of scale.
Kyndryl managed services offer Service Management SLAs for Resolution time, Response time, and Platform Availability SLA. Kyndryl also offers Data Reliability SLA for Data Quality defect rate, Data Pipeline uptime, and Pipeline Performance. Data Reliability/Data Observability for AWS Data Analytics Platform is an SLA-assured service to guarantee data pipeline uptime and performance. Clients also get data quality services to detect defects in the predefined rules.
As part of managed services, clients get access to Kyndryl’s Data and AI Console (KDAC), an IP developed and owned by Kyndryl. KDAC is a fully integrated console that offers a single pane of view without coding or reengineering to achieve end-to-end data observability, data quality, data governance, data security/privacy, FinOps intelligence, and actionable insights to achieve predictive maintenance. The console also allows organizations to have data catalogs, automated tagging, and the ability to trace data lineage, providing the entire enterprise with access to high-quality data while also improving reliability and trust.
Highlights
- As the largest Infrastructure Implementation and Managed Services Provider globally, Kyndryl possesses significant experience in all industries, from banks and airlines to manufacturing and healthcare industries. Experience in managing sensitive data for thousands of enterprise customers can enable you to maximize the value of your organization’s data by delivering services on the AWS data platform.
- The end-to-end nature of Kyndryl’s Data & AI services means you can rely on your trusted provider team at Kyndryl to continually maintain the currency of your data map and governance strategy as it evolves throughout your digital transformation and ongoing managed services.
- Built with a unified service plane, the Kyndryl Data and AI Console (KDAC) provides organizations with a dashboard that offers a unified view into their data lifecycle and data estate, increasing the health of their data pipeline and data observability. With KDAC, organizations can monitor and manage their data from the point of creation to the time of consumption and gain support in proactively mitigating data risks and improving data governance by predicting irregularities and data incidents.
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Customer Support: Support | Kyndryl Kyndryl provides a 24 x 7 call center to support your needs. All requests are tracked and responded to within pre-defined service levels.