Overview
CustomerAngle is a customer feedback system where customers can provide feedback on any service or product of your organization in less than 30 seconds using their mobile devices. The feedback is then automatically distributed to the responsible staff and managers for their actions. Managers can use detailed online real-time reports for the areas under their purview so they can quickly identify where their attention is most needed. Staff correct customers' pain points in real-time to improve subsequent customers' experience.
Highlights
- Easy for Customers - Customers can provide feedback in less than 30 seconds on any touchpoint that they experienced
- Easy for Staff - Staff get real-time alerts so they can customers' concerns
- Easy for Management - Management can focus their attention where it is most needed to improve customers' experience with your organization
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
|---|---|---|
1-Star | 1-5 Touchpoints; unlimited users, alerts, and languages | $107.00 |
2-Star | 6-10 Touchpoints; unlimited users, alerts, and languages | $192.00 |
3-Star | 11-50 Touchpoints; unlimited users, alerts, and languages | $531.00 |
4-Star | 51-250 Touchpoint; unlimited users, alerts, and languages | $1,196.00 |
5-Star | 251-2500 Touchpoints; unlimited users, alerts, and languages | $9,469.00 |
All-Star | >2500 Touchpoints; unlimited users, alerts, and languages | $32,538.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/host/hour |
|---|---|
One-time setup fee for 1-Star instance | $208.00 |
One-time setup fee for 2-Star instance | $374.00 |
One-time setup fee for 3-Star instance | $1,037.00 |
One-time setup fee for 4-Star instance | $2,333.00 |
One-time setup fee for 5-Star instance | $18,476.00 |
One-time setup fee for All-Star instance | $63,489.00 |
Vendor refund policy
Subscription can by discontinued at any point without any penalties.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email and phone support support@CustomerAngle.com , or (202) 827-6605
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Respond to complaints in seconds
It's easy to use and very easy to implement because it's cloud hosted.