This is a repackaged open source software product wherein additional charges apply for support. iTop (IT Operations Portal) is an advanced open-source ITSM tool that supports ITIL processes and provides an extensive range of features for managing IT operations. It helps organizations streamline their IT processes by offering modules for incident management, problem management, change management, and asset management. With a user-friendly interface and powerful reporting capabilities, iTop ensures efficient IT service delivery and improved customer satisfaction.