Scale, Optimization and Ongoing Management: In this phase, we focus on optimizing the cloud environment for performance, cost, and security while providing continuous support for the client's cloud infrastructure and applications and using AWS services and solutions along with LPS expertise of managing the cloud eco-system. Key activities in this phase include:

1. Continued Service Architecture Review: • To ensure compliance with latest Architecture standard specific to best practices and optimised infra needs and requirement of the customer.

2. Cost Optimization: • Implement cost-saving measures by optimizing resource utilization and leveraging cost management tools provided by the cloud platform.

3. AIOps, ITOM, ITSM and APM Solutions • Implement solutions essential in Day 2 operations to ensure smooth IT operations, proactive issue detection, efficient resource utilization, reliable service delivery, and optimized application performance. • LPS experience with AWS solutions essential for Day 2 operations, such as Amazon CloudWatch, Amazon CloudTrail, Amazon CloudHealth, and AWS Systems Manager.

4. Monitoring and Performance Management: • Set up comprehensive monitoring and alerting mechanisms to proactively identify and address performance issues.

5. Security and Compliance Governance: • Implement robust security measures, including access controls, encryption, and regular security audits, to ensure compliance with industry standards.

6. Automated Scaling and Self-Healing: • Implement auto-scaling and self-healing mechanisms to ensure applications can dynamically adapt to changing workloads. • Lenovo PCCW Solutions inhouse technical COE and vast experience supporting multiple Day2 project has developed self-remediations scripts to auto resolve system issues and to have automated health check reporting delivered at regular intervals, ensuring year on year efficiency.
   e.g. Application Logs Automated Delivery, Batch Jobs/SFTP logs Automated delivery, Automation of SQL Select Queries, Lambda Script Automation for Cost Control, etc.

7. 24/7 Support and Incident Response: • Provide round-the-clock support and incident response to address any issues promptly and efficiently. • Lenovo PCCW Solutions Provides omnichannel support powered by AWS Connect contact centre Solutions. • For priority support Lenovo PCCW Solutions enable tech bar onsite support services for immediate response and resolution support. Overall, Lenovo PCCW Solutions' Managed Support Services offering can help businesses to: • Optimize their AWS environment for performance, cost, and security • Get 24/7 support and incident response from an experienced team of AWS experts • Focus on their core business, while Lenovo PCCW Solutions manages the day-to-day operations of their AWS environment

By offering this comprehensive marketplace solution, businesses can confidently embrace cloud migration and application modernization, realizing the full potential of the cloud while minimizing risks and maximizing ROI. Our experienced team ensures a smooth and successful transformation journey, enabling organizations to focus on innovation and business growth.

Note: This marketplace solution offering can be customized to suit the specific needs and requirements of individual clients, ensuring a tailored approach to cloud migration and application modernization.