Understanding customer interactions and sentiments is fundamental to improving your products, services, and overall customer experience. IOanyT Innovations introduces its Voice and Text Analytics Service, designed to provide deep insights into both voice and text-based communications. Exclusively available on the AWS Marketplace, this service employs cutting-edge AWS technologies like Amazon Transcribe, Amazon Comprehend, and Amazon CloudWatch to offer detailed analytics, sentiment analysis, and real-time monitoring.

From customer service calls and social media comments to product reviews and survey responses, our Voice and Text Analytics Service can process a wide variety of data. It offers features like keyword extraction, sentiment scoring, trend analysis, and real-time alerts, helping you make data-driven decisions and proactively respond to customer needs.

AWS Services Used: Amazon Transcribe: For converting voice data into text for analytics.

Amazon Comprehend: For natural language processing and sentiment analysis.

Amazon CloudWatch: For real-time monitoring and alerts.

AWS IAM: For secure access control to analytics resources.

Amazon S3: For secure storage of raw and processed data.

AWS KMS: For encryption and security of sensitive data.

Uncover the hidden insights in your customer interactions with IOanyT Innovations' Voice and Text Analytics Service on AWS.