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This powerful combination of the Targeted Attack Detection for qualified high risks with predictions of the attack’s next move, premium support-case handling, and resolution, and incident response team support give you outsourced cybersecurity monitoring 24/7/365. Your security team is now free to focus on driving innovation and meeting business objectives.


  • Simplified and prioritized support handling with 24/7/365 email, phone, and case portal availability
  • Fast track to designated Service Manager decreases time to submit a claim and priority on submissions resolves queries quicker
  • Fortify security with access to on-demand training, best practice frameworks, admin and operational guides, Knowledge Base, as well as cybersecurity experts and CISOs
  • Monthly status meetings, quarterly business reviews, and accelerated defect fixes maximizes ROI*


  • Targeted Attack Detection scans for indicators of compromise (IoC) related to a notable targeted attack, providing qualified high-risk alerts with a prediction of next steps in the attack
  • Managed detection and response (MDR) experts create a full picture of the attack across the entire enterprise, including a root cause analysis, attack vector, dwell time, spread, and impact
  • Comprehensive visibility across your entire Trend Micro solution eliminates siloed views and enables data consolidation
  • Powered by Trend Micro research, leveraging 450 global threat researchers with a deep collective understanding of threat techniques and actors


  • Designated Service Manager helps you optimize your security posture with best practices and access to Trend Micro Service One resources
  • Respond immediately to high-risk alerts with notification and guidance from Trend Micro threat analysts
  • MDR contains threats and automatically generates IoCs to prevent future attacks across your entire estate as well as a step-by-step remediation plan and monthly security reports
  • Incident Response Team investigates and helps you recover from attack, whether attacked assets are protected by Trend Micro or a third-party
Sold by Trend Micro
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.


Trend Micro Service One Essentials Features Premium Support, but does not include an assigned CSM/TAM/Service Manager. All support cases will be handled by the priority support team/queue.

Trend Micro Service One Complete Customers have access to the Premium Support program. Customers will have a designated Service Manager (TAM/CSM/SM). Customers who require additional Service Managers can purchase additional PSP access. Contact us for pricing and additional information.

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