Overview
The experiences you create are just as important as the products and services you sell. But most customer journeys are designed around business processes, not people and how they engage in today's digital world.
Legacy systems and processes, data silos and shadow IT have led brands to become disconnected from the experiences they deliver. With Genesys cloud contact center solutions, you can evolve from siloed customer interactions to end-to-end customer journeys that are orchestrated across channels. More than 4,000 companies have migrated their contact center to the cloud with Genesys.
Genesys Cloud CX is an all-in-one composable CX platform built on AWS. The microservices-based architecture, API-first development, open data, and AI give you rapid innovation, agility, and resilience to optimize your CX tech stack. Mix and match innovative productized capabilities - Core, Digital, AI, WEM - or leverage our expansive marketplace and ecosystem to bring your CX vision to life.
With Genesys, you can connect context across channels to deliver proactive, predictive, and hyper-personalized experiences that deepen the customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
For custom contract terms, packages, pricing, or additional features please contact awssales@genesys.com .
Highlights
- Genesys Cloud CX is an all-in-one composable cloud contact center SaaS solution. It unifies customer and agent experiences across phone, email, chat, text and social channels.
- Pointilist Customer Journey Management helps customer-centric organizations deliver experiences that anticipate each customer's needs by recognizing their preferences, prior experiences, and current goals.
- Genesys Cloud EX enables organizations to transform their approach to employee engagement and deliver new levels of efficiency and effectiveness through Unleashing Employee Superpowers.
Details
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Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Genesys Cloud 3 Ent | GC3 500 Agent Enterprise Commitment | $840,000.00 |
Pointilist by Genesys | Basic Enterprise | $250,000.00 |
Genesys EX | Genesys Cloud EX Voice Only | $1,080.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Usage based charges for Core Service Usage and Overage | $0.01 |
Usage based charges for Telephony and Carrier Services | $0.01 |
Vendor refund policy
As set forth in the terms or as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Genesys Cloud Customer Care is focused on your experience through a global, live answer 7X24 Genesys Cloud Customer Care model.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Very reliable call center platform with enriched features.
2.) Enriched features
3.) Easily retrievable & sortable statistics
a.) Technical help language barrier can sometimes be an issue.
b.) Waiting for a high priority ticket to be resolved in a reasonable amount of time can also be an issue at times.