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    Telstra Purple Amazon Connect Quick Start

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    As a leading Australian Customer Contact Centre professional services provider, we understand the importance of your engagement with, and the experience of your Customers and Employees, to your business outcomes and success. As an AWS Advanced Consulting Partner, we work with you to gain insight into and understand your business objectives and then together deliver an Amazon Connect solution focused on your business outcomes. With an Australian national presence, we’ll support you from start to finish – be it a Proof of Concept, or a Pilot, moving to a production build, deployment, training, and ongoing incremental business agility in your customer contact centre
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    Telstra Purple Amazon Connect Quick Start

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    Overview

    Your Customer Contact Centre is a critical point of engagement with your customers and as such, a customer’s experience is a strong reflection of your brand and your customer centricity and must be seen as a strategic asset in today’s competitive world. Your investment in achieving the customer and employee experience cannot be undervalued. Cloud technologies and public internet connectivity and reliability have significantly matured in the most recent couple of years, enabling the cloud customer contact solutions with greater scalability and agility to innovate new business strategies as never before. Start defining your business outcomes and challenges together and then let Purple help you realise the capability you want. Telstra Purple Customer Contact Centre solutions provide a trusted path to success with an Amazon Connect solution tailored to your strategic business outcomes.

    Highlights

    • Leaders in Customer contact solution delivery - we have over 30 years of experience delivering Contact Centre solutions for deployments as small as 5 seats to over 10,000 seats in our Enterprise, SMB and Government customers
    • Trusted expertise – we offer a local presence nationally from the largest Australian-owned technology services business. Value focused – we bring together integrated, end-to-end services from across multi-cloud environments, technologies, device, and networks, into a single point of value for customers. Certified AWS capability across Migration, Networking and Managed Services with deep expertise in DevOps, Containerisation and Cloud-native Development.
    • Certified AWS Partner - We're a leader in delivery of AWS in the ANZ Market to Enterprise and Government clients including: Authorized Government Reseller AWS Solution Provider Program Partner AWS Public Sector Partner Solution Provider Partner AWS Managed Service Provider Program

    Details

    Delivery method

    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    Contact us at AWSMarketplace@team.telstra.com  for a discussion on your Contact Centre business needs, we offer a full range of services from getting started to scaled deployment.

    Alternatively, You can speak to a Telstra Purple expert by visiting here