A successful business needs 2 things. Solid data and solid people. The issue at hand for many companies is the speed and complexity of data will quickly eclipse the speed of people. When your staff is constantly reacting to alerts at all hours of the day and night, they are not able to concentrate on strategic improvement activities. This hampers the ability of your business to fully utilize their expertise to help grow your business. ITTStar’s Database Management as a Service takes on the proactive monitoring, maintenance and tuning of your data store in the AWS cloud environment.

24/7 pro-active monitoring:

ITTStar’s Database Management as a Service provides real-time monitoring, alert response and incident escalation of virtually all database platforms including:

· Oracle · Microsoft SQL · PostgreSQL · NOSQL · MongoDB · MySQL · S3 Data Lakes · RDS · Redshift Datawarehouse

At the first level of support, our team will run pre-approved scripts for remediation of common alerts, as well as perform basic troubleshooting activities. We utilize the CloudWatch platform as the primary monitoring tool.

Our Level One team can escalate to either your internal team or our 2nd or 3rd level engineers, depending upon your need. Depending upon the scope of service required, our customers are provided with SLA’s for response remediation metrics.

Deep expertise in Database Management:

While many vendors offer infrastructure monitoring and basic maintenance, ITTStar’s significant database management skill and experience adds a whole other layer of expertise to managing your cloud environment. In fact many of our customers rely on our team to not only monitor their Oracle and SQL database instances, but also manage the tuning of scripts, backups and reports. This allows your DBA’s to concentrate on improving your data utilization and not getting bogged down in repeatable tasks.

In addition to databases, ITTStar offers expertise in managing both data lakes and data warehouses. By proactively monitoring and tuning storage and compute resources associated a data lake or warehouse, we ensure you are getting the most effective use of the cloud instances you have purchased. Let us manage your ETL pipeline for you!

Certified and experienced engineers: ITTStar maintains a number of AWS Certified Architects and Professionals on our support staff. Training and remaining current is a priority for the team. Each Analyst is given dedicated training time to ensure they add value to your service.

While certifications are important, our people are also urged to be proactive and strive for continuous improvement. This ensures you are getting maximum value for your investment. Customer service is in our DNA!