Overview
SaaS based IT Service Management solutions on the basis of USU IT Service Management.
USU IT Service Management uses a low-code/no-code technology that ranks highly in the global survey comparing leading tools by Forrester Research: "USU has a low-code/no-code solution which is among the strongest in this evaluation." The Forrester Wave(TM), Enterprise Service Management, Q4 2019
Additional ITIL based functionality can be activated on demand - AWS Marketplace Private Offers will handle this - please contact Cloud Incubator.
The licensing of the solution is dependent on "Qualified desktops" : Qualified desktops are all computers (PCs, laptops, workstations, etc.) that are the property of the facility concluding the license agreement or that have been made available to it on a long-term basis within the framework of a leasing, rental, outsourcing or similar legal relationship. Qualified desktops do not include computers that are intended as servers and are not used as workstations (e.g. a web server or mail server or a mainframe), and no systems that are intended exclusively for line-of-business software to use (special software, such as accounting or cash register software, etc.) and no systems on which an embedded operating system (e.g. Windows 9.x for embedded systems, Windows XP for embedded systems) is running. The number of entries in the system table is decisive.
Highlights
- Out of the Box Incident, Problem, Change Management
- Easily integrateable in email flow
- Market Leader according to Gartner Magic Quadrant and Forrester Wave
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Small | Up to 500 qualified desktops | $15,500.00 |
Medium | Up to 750 qualified desktops | $22,500.00 |
Large | Up to 1000 qualified desktops | $29,500.00 |
Vendor refund policy
14 day trial period after subscription with cancelation possibility and full refund.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
See EULA
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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