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As application use grows, our expectations for those applications also grow. We want applications to be always up, bug-free, easy-to-use, secure, and high-performance. Applications need data, but database environments can be complicated by poorly optimized queries, slow response times, unlocked security, incorrectly installed software and improperly configured settings. These problems can lurk in the shadows, waiting to hamper queries, strangle interactions and frustrate users with slow applications. You need your database up and running, without fail, to meet your business milestones. Percona Support for MariaDB® provides highly responsive, effective, and affordable options to ensure the continuous performance of your deployments. Our support team is accessible 24x7x365 online to help you:

  • Keep MariaDB running at peak performance: overcome issues like poorly optimized queries and improperly configured settings that negatively affect performance;

  • Implement fixes faster than you thought possible: our support engineers are MariaDB experts, and they’ve seen it all. They’ll help you diagnose and fix any issue — fast;

  • Focus your team on more strategic initiatives: we’ll handle your support needs so you can focus on more pressing matters, like scaling your environment or developing applications;

  • Increase uptime and availability: increase uptime, restore service, and implement performance improvements. Plus, get best practices for high availability, backup, and database optimization.

Percona offers two support options:

  • Advanced - 24x7x365 support with 30-minute emergency response time for MariaDB. Includes hot bug fixes, consultative support, advanced high availability and replication support, and assigned Customer Success Manager. It covers Mariabackup (Community version), PMM, MariaDB Server, MariaDB + Galera, ProxySQL, Community Fixes. Unlimited Server plan available so you don't have to count servers.

  • Premium - 24x7x365 support with guaranteed 15-minute emergency response time and ongoing response time commitments for MariaDB. Includes everything in Advanced Support plus liability and copyright indemnity options and 20 support users, custom login and screen sharing services, an assigned Customer Success Manager, and bug fixes for MariaDB Server. Unlimited Server plan available so you don't have to count servers.

Sold by Percona LLC
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.


Percona Support staffs technical experts 24x7x365, with options for real-time online and phone support access, so you can always reach an expert, not just an answering service.