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Amazon SageMaker ×

Amazon SageMaker is a fully-managed platform that enables developers and data scientists to quickly and easily build, train, and deploy machine learning models at any scale. With Amazon SageMaker, all the barriers and complexity that typically slow down developers who want to use machine learning are removed. The service includes models that can be used together or independently to build, train, and deploy your machine learning models.

Mphasis Optimize.AI MTTR Predictor

Product Overview

The MTTR (Mean Time to Resolution) predictor is an AI/ML based solution which predicts the time taken by a service agent to solve a specific ticket or an incident request. The solution learns the efficiency, experience and workload management metrics for various ticket types solved by service agents to arrive at the predictions. The solution helps business in optimal ticket allocation leading to a low MTTR, shorter wait time, fewer open incidents leading to improved efficiency and SLA (Service Level Agreement) adherence.

Key Data

By Mphasis
Type Model Package
Fulfillment Methods Amazon SageMaker

Usage Information

Support Information

Mphasis Optimize.AI MTTR Predictor

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AWS Infrastructure

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. Learn more

Refund Policy

Currently we do not support refunds, but you can cancel your subscription to the service at any time.

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