Sold by: CData Software
We provide premium technical support via email and phone. All premium emails and calls are given priority over any standard support questions. Responses to Premium Support inquiries are guaranteed within one business day.
Sold by: CData Software
Overview
Premium Support offers added value above the CData Standard Support offering for organizations that need the highest level of confidence in their CData solutions. Even if you have your own highly skilled technical staff, CData Support can help you solve issues a lot faster. Nearly every problem our support engineers are asked about has been seen before by at least one of the experts on our team. An issue that could take several weeks for your staff to diagnose and fix can often be solved in just a few hours by our support team.
We provide premium technical support via email and phone. All premium emails and calls are given priority over any standard support questions. Responses to Premium Support inquiries are guaranteed within one business day.
Premium Support includes:
- Unlimited priority telephone support.
- Unlimited priority email support.
- Free minor version updates downloadable from our website or via email.
- Access to additional unpublished demo's available upon request.
- Limited source code analysis related to the components.
- Access to all of the benefits included with standard support.
Highlights
- Unlimited priority telephone support covering licensing, installation, debugging, protocol issues, programming issues, environmental issues, and general use of the products.
- Unlimited priority email support covering all of these same issues: licensing, installation, debugging, protocol issues, programming issues, environmental issues, and general use of the product.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
Premium support contracts are valid for one full year from the purchased date for a single company contact per contract.
In order to receive the best service for premium support, please fill in the online support form . This will assign you an issue number, allowing your support requests to be tracked resulting in a faster response. If you prefer, you can send us a direct email to our priority support mailbox, or give us a telephone call.
Software associated with this service
CData Connect
By CData Software
Streamline real-time data access and eliminates the complexities of integrating with more than 250+ enterprise data sources, including on-premise and cloud databases, SaaS, APIs, NoSQL, and Big Data.
CData API Server (Enterprise)
By CData Software
Easily create APIs from existing enterprise data. Connect CData API Server to any RDBMS, NoSQL database, or custom app, and API Server instantly generates flexible, comprehensive, and fully documented APIs.