Premium Support offers added value above the CData Standard Support offering for organizations that need the highest level of confidence in their CData solutions. Even if you have your own highly skilled technical staff, CData Support can help you solve issues a lot faster. Nearly every problem our support engineers are asked about has been seen before by at least one of the experts on our team. An issue that could take several weeks for your staff to diagnose and fix can often be solved in just a few hours by our support team.

We provide premium technical support via email and phone. All premium emails and calls are given priority over any standard support questions. Responses to Premium Support inquiries are guaranteed within one business day.

Premium Support includes:

• Unlimited priority telephone support.
• Unlimited priority email support.
• Free minor version updates downloadable from our website or via email.
• Access to additional unpublished demo's available upon request.
• Limited source code analysis related to the components.
• Access to all of the benefits included with standard support.