• Organizations often have challenges in maintaining multiple content management works in silos based on the content type. It is business crucial to maintain the artifacts (documents, audio, video) and adherence to regulatory requirements. The artifacts collected from various sources need to be securely store, control, manage and comply with all relevant data protection laws and compliance.

• HCL Tech’s Unified Content Management (UCM) leverages AWS services to provide Content Management and Customer Communication Management capabilities. It supports REST API for integrate with any application. UCM’s UI allows users to search, view, zoom, download, and print. UCM provides capability to author, ingest, store, manage and search content and files of all forms covering document, audio, scans, fax, email, chats etc. The key benefits are:

o Centralized Management of Artifacts: UCM handles any type of digital document and provides a centralized file store management for an organization.

o Secure Data Isolation & Encryption: UCM supports multi-tenant by securely isolated data between each tenant. Digital document stored with encryption in private environment. Users are restricted in tenant / document classification levels using roles.

o Audit & Compliance Reports: Every action of the user is captured and logged. An individual can view his/her audit log in application dashboard. Superuser can get data from audit log for internal audit / compliance report.

o User Defined Metadata: UCM supports user defined metadata in the form of JSON format, that enables artifacts may have different user defined metadata.