Sold by: Qualtrics LLC
Qualtrics (XM) helps brands continually assess the quality of their four core experiences-customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.
Sold by: Qualtrics LLC
Overview
Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business-customer, employee, product and brand. Over 13,500 organizations around the world use Qualtrics to listen, understand and take action on experience data (X-data™)-the beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about. To learn more, please visit www.qualtrics.com .
Our product suite helps businesses optimize and exceed expectations:
- Customer Experience (CX): Decrease churn, increase customer lifetime value, and reduce cost to serve.
- Employee Experience (EX): Attract and retain talent, increase engagement, and improve productivity.
- XM Discover: XM Discover (formerly Clarabridge) is the industry-leading solution for customer-experience-based text analytics. Discover's NLU-backed text analytics provides organizations greater insight into customers' top complaints, sentiment, effort, and emotion.
For custom pricing, EULA, professional services, or a private contract, buyers must contact jmann@qualtrics.com .
Highlights
- XiD: With XiD, you can continuously update profiles with experience, operational, and behavioral data across touch points, channels, and time to truly understand preferences and experiences at the individual and aggregate level.
- Experience Journeys: Pinpoint hotspots and key drivers at critical moments in the journey, in aggregate and in each segment or cohort.
- Services: Our Qualtrics customer success and services teams, along with the industry's largest partner ecosystem, are dedicated to bringing you technology and thought leadership together into program roadmaps and service offerings designed for you
Details
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/36 months |
|---|---|---|
Qualtrics | Qualtrics ExperienceID for XM | $1,000,000.00 |
Vendor refund policy
All Order Forms are non-cancellable and fees non-refundable.
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Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Qualtrics is committed to your success. Please visit our website or contact us at aws-mp-sales@qualtrics.com with any questions. Please visit https://www.qualtrics.com/ or contact aws-mp-sales@qualtrics.com for more information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Shantel J.
Extremely disappointing, not helpful, waste of money, refuse to refund
Reviewed on Nov 17, 2024
Review provided by G2
What do you like best about the product?
None. I was sold on the promise that the system could handle our data set, then left with no support. When the survey was published it immediately crashed. Then customer service helped to implement the loop feature but they told me wrong how to do it. And that system crashed. Then I did it on my own and it worked.
What do you dislike about the product?
Lack of ability to analyze data. Once I got the survey to work and collected data I was completely unable to use your system to analyze it. Instead of helping to find a solution I was told to not use so many questions next time. In order to even extract the data I had to hire a graduate student at the University of Minnesota, and using the super computer she extracted the data. From there she cleaned it and was able to easily analyze it. It's ridiculous that a multi billion dollar company could not do this. Unfortunately, this cost us an additional $5,000. That means we paid $5,000 for your relatively useless service and an additional $5,000 for a student to fix it. I firmly believe aualtrics should provide a refund of at least $3500. I have tried contacting the company but I continue to be ghosted.
What problems is the product solving and how is that benefiting you?
We were trying to do a dog breed health survey.
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George P.
Exceptional Customer Support
Reviewed on Nov 15, 2024
Review provided by G2
What do you like best about the product?
The frequency of the follow-ups. I received an email throughout the day informing me of what was going on with my issue.
What do you dislike about the product?
They were not able to resolve my issue in a timely manner.
What problems is the product solving and how is that benefiting you?
No one at my instition is able to access their Qualtrics account.
Hospital & Health Care
Great survey platform
Reviewed on Nov 08, 2024
Review provided by G2
What do you like best about the product?
The ease of creating surveys is a huge bonus. Also love the sentiment analysis widget for open text questions
What do you dislike about the product?
I want to be able to visualize the same data set for different time frames side by side on the same dashboard. Hoping for the ability to filter at the group level rather than just top of page filters.
What problems is the product solving and how is that benefiting you?
The qualtrics support team is always ready to help and does their best to dig into the root of any issues that come up. Overall the platform is a huge value add in collecting and visualizing customer feedback.
Courtney J.
Qualtrics is a comprehensive and dynamic platform for tailored experience programs
Reviewed on Nov 07, 2024
Review provided by G2
What do you like best about the product?
The survey platform is dynamic and intuitive, but still functional for even a novice to use. I love the creative flexibility dashboard customisation offers. I use it every day to keep track of multiple customer experience programs across the business. I love that we can integrate it with software like Q and our CRM systems. Our licence makes implementing it into our organisation seamless.
I love this platform and I'd recommend it to anyone in the Business Intelligence, Insights or Market Research space.
I love this platform and I'd recommend it to anyone in the Business Intelligence, Insights or Market Research space.
What do you dislike about the product?
While Qualtrics does have a bit of learning curve some areas (Dashboard Mapping, Directories, Workflows, and Automations), the Customer Success Hub and the Customer Service team are absolutely golden. I've never been lost for long. They're easy to contact, very knowledgeable, and full of ideas.
What problems is the product solving and how is that benefiting you?
Qualtrics helps us capture, store, and track essential data that we can then share on to external stakeholders across multiple business units. Given that each part of our business has different needs, it was essential that our software be dynamic, flexible, and have tailored solutions to unique business problems. Most importantly, all of this information had to be in one place, which it is with Qualtrics. We use it to host surveys and dashboards that translate into actionable insights to inform our business outcomes and reach our goals.
Yashwant S.
Qualtrics review
Reviewed on Oct 22, 2024
Review provided by G2
What do you like best about the product?
Qualtrics is well known platform with ease of survey creation, simplifying the survey user interface
What do you dislike about the product?
Qualtrics have great interface but it need improvement on custom setup.
What problems is the product solving and how is that benefiting you?
Easing the user interface to create the surveys