24/7 Platform Support Service by Dedicatted
By:
Dedicatted
Our Site Reliability Engineering Team is dedicated to ensuring the uptime and productivity of your low-critical applications and infrastructure. Our 24/7 support package is designed to provide robust maintenance and support services, optimizing your operations and minimizing disruptions.
Overview
Service Details
- Base Support Package: Includes 160 hours monthly, covering approximately 30 production applications with no hardware limitations.
- Rapid Response and Resolution: Guarantees a response time of up to 30 minutes and a resolution time of up to 2 hours.
- Comprehensive Incident Management: Standard incident handling available 24×7, ensuring round-the-clock support.
Dedicated Team
- Service Manager: Manages the communication channels, oversees service performance, supervises daily activities, and ensures high-quality deliverables and documentation.
- Level 2-3 Support Team: Handles incident and service request management, runbook execution, system provisioning and configuration, patching, updates, backup and recovery, and more.
Platform Transition Approach
- Planning (1-2 weeks): preparation for onboarding, including roles and communication channels.
- Knowledge Transfer (3-4 weeks): structured in-depth workshops to ensure a thorough understanding of systems and processes.
- Shadowing (4-6 weeks): side-by-side work with the incumbent support team to finalize the knowledge transfer and address any gaps.
Platform Technical stack
Dedicatted is an Advanced AWS Partner, specializing in—but not limited to—AWS-related services such as: AWS Landing Zones/Control Tower, EKS, Fargate, RDS, EMR, MSK, Redshift, SageMaker, Bedrock, and others
Why Choose Dedicatted?
- Expertise: Leverage a decade of experience in cloud technology and AWS services.
- Customization: Flexible packages tailored to meet various support needs and scales.
- Reliability: Guaranteed uptime and productivity for your critical applications and infrastructure.
Dedicatted's 24/7 Platform Support Service provides your business with the assurance of continuous operational efficiency and expert assistance whenever needed.
| Sold by | Dedicatted |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Support Details:
At Dedicatted, we are committed to providing our customers with exceptional support to ensure they receive the most value from our product. Customers who purchase our product can expect to receive the following level of support:
Contact information: Customers can reach out to us via email at contact@dedicatted.com or through our website.
Support channels: We offer a variety of support channels to ensure our customers receive timely and efficient support. Our support channels include:
- Email: Customers can email our support team at any time with questions or issues. We strive to respond within 24 hours.
- Google Chat: Customers can chat with our support team in real-time to get quick answers to their questions or assistance with any issues they may be experiencing.
- Phone support: Customers can call our support team during business hours, Monday through Friday, from 9 am to 5 pm EST.
Support level: We provide technical support for our product, including assistance with installation, configuration, and troubleshooting. Additionally, we offer guidance and best practices to help customers optimize their DevOps processes.
Overall, our goal is to ensure our customers receive exceptional support and have a positive experience with our product. We are committed to helping our customers achieve success with their DevOps processes and AWS cloud adoption.