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    Smart Customer Mobile (SCM®)

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    SCM® is the #1 digital customer experience platform for energy, water & gas providers, worldwide, that harnesses the power of digital to better address customer needs and build future-ready businesses.
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    Smart Customer Mobile (SCM®)

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    Overview

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    Energy and Water customers are demanding real-time digital engagement to manage services, view and pay bills, monitor energy and water use, and utilize Smart Home capabilities. SCM® provides a single platform to enable these interactions and more on Web, Mobile, SMS Text, Voice, and Social Media channels for Utility customers worldwide.

    Highlights

    • Single integrated multi-channel digital platform for customer self-service enabling online account management, billing and payments, service start and stop, conversation programs, and Smart Home capabilities
    • Reduced operational cost to serve the customers through higher digital adoption. 24*7 digital connectivity and multi-channel communication for customer alerts and notifications
    • AI and ML driven Energy and Water customer behavioral analytics.

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Smart Customer Mobile (SCM®)

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (4)

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    Dimension
    Description
    Cost/12 months
    Cost savings %
    Base Package - Small
    Price is per meter for up to 50,000 meters.
    $23.88
    0%
    Base Package - Large
    Price is per meter for over 50,000 meters.
    $17.88
    0%
    Advanced Package - Small
    Price is per meter for up to 50,000 meters.
    $35.76
    0%
    Advanced Package - Large
    Price is per meter for over 50,000 meters.
    $23.76
    0%

    Vendor refund policy

    Custom pricing options

    Find a fit for enterprise or unique needs with a private offer.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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