Overview
Energy and Water customers are demanding real-time digital engagement to manage services, view and pay bills, monitor energy and water use, and utilize Smart Home capabilities. SCM® provides a single platform to enable these interactions and more on Web, Mobile, SMS Text, Voice, and Social Media channels for Utility customers worldwide.
Highlights
- Single integrated multi-channel digital platform for customer self-service enabling online account management, billing and payments, service start and stop, conversation programs, and Smart Home capabilities
- Reduced operational cost to serve the customers through higher digital adoption. 24*7 digital connectivity and multi-channel communication for customer alerts and notifications
- AI and ML driven Energy and Water customer behavioral analytics.
Details
Features and programs
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Pricing
Dimension | Description | Cost/12 months | Cost savings % |
---|---|---|---|
Base Package - Small | Price is per meter for up to 50,000 meters. | $23.88 | 0% |
Base Package - Large | Price is per meter for over 50,000 meters. | $17.88 | 0% |
Advanced Package - Small | Price is per meter for up to 50,000 meters. | $35.76 | 0% |
Advanced Package - Large | Price is per meter for over 50,000 meters. | $23.76 | 0% |
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