In today's highly competitive insurance landscape, organizations are increasingly recognizing the strategic importance of developing a comprehensive 360-degree view of their customers. However, creating this 360-degree customer view poses significant technological and operational challenges for insurers. Integrating disparate data sources and building the required technical infrastructure can be prohibitively complex and costly, especially for smaller providers. As a result, many insurers struggle to achieve the holistic customer visibility needed to deliver personalized experiences, improve operations, and drive innovations.

In response to insurers' challenges, industry leader DXC has envisioned a solution providing data-driven insights and tailored recommendations to support digital transformations towards 360-degree customer view initiatives. DXC's Insurance Data Hub offers seamless integration with core insurance systems and a software-as-a-service solution that consolidates and analyzes customer data from various sources to provide AI-driven insights that can significantly impact the insurer's business.

Insurance Data Hub empowers insurance agents to elevate customer service, strengthen customer relationships, increase productivity, detect early detection of policy lapses, identify cross-sell/upsell opportunities and drive new revenue streams. Agents can position themselves as trusted advisors in an increasingly competitive market, while customers receive a personalized experience that addresses their specific insurance requirements.

DXC's Insurance Data Hub is powered by Amazon Bedrock, Amazon SageMaker, Amazon Q in QuickSight, Amazon Kinesis, Amazon Redshift, AWS Glue and Amazon S3.