This is a repackaged open source software product wherein additional charges apply for support. GLPI ITSM (Information Technology Service Management) refers to the integrated suite of functionalities within GLPI that specifically cater to managing IT services throughout their lifecycle. ITSM encompasses various processes and practices designed to align IT services with the needs of the business, improve service delivery, and optimize IT operations. GLPI ITSM allows organizations to define and publish a service catalog that outlines the IT services offered to users. This catalog helps in standardizing service offerings, providing transparency to users about available services, and facilitating efficient request handling.