Sold by: Xal Digital Iberia
Start the journey to create a data lake in the cloud, consolidating different data sources (databases, flat files, logs, social networks, etc.). Once the data has been consolidated through the service, the next steps are to classify, standardize and organize the data into models that add value to your business. Finally, the service integrates 5 customized indicators that add value to the business and facilitate decision making. The service is based on the 5 pillars of the well architected framework complying with best practices (Operational Excellence, Security, Reliability, Performance Efficiency and Cost Optimization).
Sold by: Xal Digital Iberia
Overview
Start the journey to create a data lake in the cloud, consolidating different data sources (databases, flat files, logs, social networks, etc.). Once the data has been consolidated through the service, the next steps are to classify, standardize and organize the data into models that add value to your business. Finally, the service integrates 5 customized indicators that add value to the business and facilitate decision making. The service is based on the 5 pillars of the well architected framework complying with best practices (Operational Excellence, Security, Reliability, Performance Efficiency and Cost Optimization).
Highlights
- - 10 hours of post-implementation support - AWS QuickSight training sessions - Custom dashboards - $4,000 USD or 160 hours of consulting
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Our support doesn't end at launch. We can provide continued assistance, addressing any issues that arise and continuously optimizing Amazon Q's performance. Regular updates and enhancements ensure you always have access to the latest features and improvements.
Our Operations and Support team manages your service continuity by responding to incidents and alerts efficiently while minimizing downtime. We follow clearly defined processes and methodologies tailored to your needs.
Service Management We coordinate all interactions between you and our team to ensure smooth operations. Our structured approach helps us deliver optimal service performance through clear roles and responsibilities. We are committed to meeting all agreed-upon service levels and deliverables.
Service Desk Our service desk team manages all user support tickets from start to finish. They provide initial support and ensure proper routing of requests to technical teams. The team maintains active communication with users and sends important service updates when needed.
Technical Support Our technical support is structured around three main functions: Monitoring: We continuously watch system performance and alerts to quickly identify any issues. When anomalies are detected, we notify relevant stakeholders and begin resolution procedures.
Core Support Activities Incident Management: This includes deploying new components, removing old ones, and implementing updates. When outages occur, we work quickly to restore services and resolve technical issues. Request Management: We process new service requests and system changes while tracking everything through monthly reports.
Contact: contacto@xaldigital.com
Software associated with this service
SuccessKPI Contact Center Intelligence
By SuccessKPI, Inc
SuccessKPI Contact Center Intelligence is a pure SaaS analytics platform for CCaaS performance management. This rich BI tool helps users improve operational insight and business outcomes through the AI driven Playbook Builder. Get started in minutes and transform performance with actionable analytics.