Sold by: Paragon Cloud Services
In working towards the goal of becoming a service provider, IT organizations often struggle with misaligned service management processes, inefficiencies, a lack of standards, a lack of accountability and either too much bureaucracy or too little governance. The lack of integration to Cloud resources (AWS Service Catalog and other AWS Cloud resources) and service management tools (ServiceNow) impacts clarity and impacts service levels. Customers like Finance or Sales departments are unable to engage IT or to understand the status of ongoing IT supported business and service initiatives. It also makes it difficult for IT to market their value to those business stakeholders, perpetuating the belief that IT is reactive rather than proactive.
Sold by: Paragon Cloud Services
Overview
Our Focus We work with IT organizations and their Service Management stakeholders to help better understand service orientation (Cloud or on-prem), process alignment, capability development and engagement standards, along with service reporting and accountability – and that means measurement. Only by measuring both Cloud and on-prem can you know the strengths and weaknesses of your IT organization so both you and your stakeholders know that IT is meeting their needs. When you know what is and isn’t working, you can improve how you engage, how you set realistic expectations, how stakeholders request services, how those services are delivered, and how service status is effectively communicated. Knowledge is the superpower of transformational and organizational change.
Our Approach Like most Paragon services, we take a multi-perspective approach to our Strategic IT Service Management Assessments. We do this by auditing existing business needs, service structure, current practices, tools (ServiceNow), workflows, integrations (AWS) and policies. We interview a cross-section of business customers to determine the perceived capability of the IT organization. Customers can also request particular focus areas for the assessment to best meet their needs and address their current challenges. We ensure alignment on accountability, standard approaches, and reliable & dependable IT service provision.
What You Can Expect Paragon will evaluate, report, and advise on the current service provider and service management capabilities, competencies and culture with recommendations and a roadmap for improvement including opportunities for quick “wins”. Future state emphasis will place on driving continual improvement, using industry specific and process based best practices to better serve the needs of the business & IT stakeholders, customers and consumers. Engagement deliverables will include:
- Executive Summary of Assessment Results
- Gap Analysis and Recommendations
- Prioritized Roadmap of Improvements including Quick Wins
Highlights
- Better understand service orientation, process alignment, capability development and engagement standards, along with service reporting and accountability.
- Measuring the strengths and weaknesses of your IT organization.
- Knowledge is the superpower of transformational and organizational change.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
- For Support refer to info@paragoncloudservices.com
- For general inquiries or special pricing considerations, contact us at: (720) 798-4479
- For information, refer to