The Base Agreement includes full one year of support for any issues on the items specified including the OS and Scheduler.

ManagedHPC for AWS provided ongoing support for certified HPC clusters running in AWS. The main benefits of the service are:

• Improves productivity - allows your scientists and engineers to focus on work, not administration
• Increases system utilization and up time
• Reduces need for expensive full-time staff
• Removes complexity from local IT staff
• Provides predictable costs for budgeting
• Provides peace-of-mind that technical challenges will be addressed responsively

We fully implement and support AWS SOCA (https://aws.amazon.com/solutions/implementations/scale-out-computing-on-aws/) and Parallel Cluster (https://aws.amazon.com/hpc/parallelcluster/) to help provison and dynamically scale HPC workloads.

With thousands of nodes under management, X-ISS understands what it takes to support HPC environments.