Sold by: Giga
Giga deploys enterprise AI agents that talk like a human and handle millions of customer conversations across voice and chat. Trusted by companies like DoorDash, Postman, Toast, Capital.com, Rio, Afriex, Remedy Meds, and Flex, Giga resolves complex support issues, not just FAQs, with over 90% resolution accuracy in production, 90+ supported languages, and agents live in as little as two weeks. Build, govern, and continuously improve agents with Agent Canvas, Voice Experience, and Smart Insights.
4.4
Overview
Giga builds enterprise AI agents that talk like a human and handle millions of customer conversations across voice and chat. Trusted by companies like DoorDash, Postman, Toast, and Capital.com, Giga deploys production-grade support agents that resolve complex issues rather than just answer FAQs, and can go live in as little as two weeks.
Built to handle complexity: 90% deflection on real support volume 90+ supported languages Over 90% resolution accuracy in production
Key capabilities Agent Canvas. Build, configure, and govern your AI agents end to end. Ground agents in your brand standards, compliance rules, and workflows, define guardrails in plain language, map conversation and escalation logic, simulate edge cases, and deploy once quality and compliance checks pass.
Voice Experience. Emotionally aware voice agents that understand tone, intent, and context, with ultra-low latency and the ability to handle accents, interruptions, and rapid back-and-forth so every conversation feels natural.
Smart Insights. Turn conversations into action. Giga surfaces patterns, uncovers root causes, and recommends ready-to-implement policy improvements tied to the metrics you care about, like resolution rate, escalation rate, and customer satisfaction.
Omni-channel. Meet customers across the channels they already use with consistent, on-policy support.
Browser Agent. Extend automation into the systems and tools your agents need to complete real tasks.
Hallucination Correction. Built-in safeguards that keep agent responses accurate and grounded.
Highlights
- Human-like AI agents that resolve, not deflect. Giga handles complex voice and chat support across 90+ languages with over 90% resolution accuracy in production.
- Build and govern agents with Agent Canvas. Ground agents in your policies and brand, set guardrails in plain language, simulate edge cases, then launch and continuously improve from real conversations.
- Enterprise-ready and fast to deploy. Agents go live in as little as two weeks, backed by SOC 2 Type II, ISO 27001, and ISO 42001 compliance with independently audited security and AI governance controls.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Call | Charged per call processed by the Giga AI agent | $1.00 |
Dimensions summary
Giga uses a single usage-based pricing dimension. You pay per call processed by the Giga AI support agent. There are no tiers, seats, or fixed subscription levels. Your cost scales directly with volume: the more calls the agent handles, the more you pay. This ties spending to actual usage, so charges rise and fall with how many calls the agent processes over the billing period.
Top-of-mind questions for buyers
A call is one interaction processed by the Giga AI agent. This covers conversations the agent handles across channels like voice, chat, and email. Each processed interaction meters as a single unit. Your charges reflect the number of calls the agent works through.
Charges accrue only for calls the agent actually processes. When volume rises, your total goes up in step. When volume falls, your total drops. There are no fixed tiers or committed minimums that change the per-call basis. Cost tracks directly with processed calls each billing period.
This is a usage-based model with no upfront commitment. You pay per call the agent processes, so there is no fixed subscription or seat count. Charges appear based on actual call activity during the billing period. This suits workloads where call volume varies over time.
giga.ai
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Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Giga provides customer support via email and Slack, including onboarding assistance, product guidance, and issue resolution. Our team also works hands-on with you to build out and configure your AI agents, so you reach production quickly and with the right setup from day one. If you have any questions or concerns, contact us: support@giga.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Kian K.
Great UI/UX and Agentic AI That Streamlines Our Workflows
Reviewed on Aug 11, 2026
Review provided by G2
What do you like best about the product?
Great UI/UX, agentic AI's that are beneficial to our workflows, cutting manual processes, etc.
What do you dislike about the product?
A bit on the expensive side, we are also testing out competitors, which have been cheaper but not as good, but not sure if it justifies the price difference.
What problems is the product solving and how is that benefiting you?
its integrated with our CRM, and has all of our workflows basically covered from updating data, etc. It's also transcribing all of our meeting recordings, and giving us insights into what our most likely or best deals are.
LOKESH G.
Giga Streamlines Workflows with a User-Friendly Experience
Reviewed on Aug 08, 2026
Review provided by G2
What do you like best about the product?
What I like about Giga is its user-friendly experience and its ability to streamline workflows that would otherwise require multiple tools. It makes it easier to manage tasks efficiently, collaborate smoothly, and get useful results quickly, without adding unnecessary complexity.
What do you dislike about the product?
The main thing I dislike about Giga is that some of the more advanced features and customization options still feel a bit limited and could be more flexible. The platform can also come with a learning curve when you’re trying to set up more complex workflows. As our usage scales, I’d also like to see broader integrations and clearer, more straightforward options for managing everything.
What problems is the product solving and how is that benefiting you?
Giga helps address the challenge of managing complex workflows and repetitive tasks across multiple tools. It brings key processes into a more streamlined experience, which reduces manual effort and improves overall efficiency. For me, the biggest benefits are faster execution, better organization, and spending less time switching back and forth between different tools.
Diwakar K.
Streamlined IT Operations with AI-Powered Efficiency
Reviewed on Aug 07, 2026
Review provided by G2
What do you like best about the product?
I appreciate Giga's ability to streamline IT operations and automate routine tasks, which greatly improves team productivity. I like how it helps reduce manual work and speeds up workflows, making it easier to access information and complete tasks efficiently. The AI-powered features provide quick insights and save time, particularly in making the recruiting process more efficient. Additionally, the initial setup was quite easy and smooth, which was a pleasing experience. Switching to Giga offered us a more streamlined workflow, better candidate discovery, and improved efficiency in our hiring process.
What do you dislike about the product?
I think the main areas for improvement are expanding integrations with recruiting tools, adding deeper customization options, and providing more advanced insights to further optimize my hiring workflows.
What problems is the product solving and how is that benefiting you?
I use Giga to streamline IT operations, automate routine tasks, and improve productivity. It reduces manual work, speeds up workflows, and makes accessing information and completing tasks more efficient.
Mayank J.
Boosts Efficiency with Seamless Automation
Reviewed on Aug 05, 2026
Review provided by G2
What do you like best about the product?
I like Giga's clean and intuitive UI, which makes it easy to navigate and manage workflows. The automation features are great as they reduce manual work and repetitive processes, while the real-time collaboration tools help keep teams aligned and improve overall operational efficiency. The initial setup was pretty smooth and quick, which was a pleasant surprise.
What do you dislike about the product?
The reporting and customization options could be more flexible and performance can occasionally slow down with large datasets. I'd also like to see more third party integrations and advanced dashboard customization.
What problems is the product solving and how is that benefiting you?
I use Giga to streamline business operations by automating workflows, improving team collaboration, reducing manual work, and keeping projects organized, which enhances operational efficiency.
Joshua C.
Easy-to-Browse Giga AI Job Offers That Match You Fast
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
I like that Giga AI job offers are easy to browse and can quickly match you with relevant opportunities.
What do you dislike about the product?
I dislike that it can be slow at times and some features feel limited
What problems is the product solving and how is that benefiting you?
Giga helps me find information and opportunities quickly, saving time and making everyday tasks easier.