Sold by: Giga
Giga deploys enterprise AI agents that talk like a human and handle millions of customer conversations across voice and chat. Trusted by companies like DoorDash, Postman, Toast, Capital.com, Rio, Afriex, Remedy Meds, and Flex, Giga resolves complex support issues, not just FAQs, with over 90% resolution accuracy in production, 90+ supported languages, and agents live in as little as two weeks. Build, govern, and continuously improve agents with Agent Canvas, Voice Experience, and Smart Insights.
4.4
Overview
Giga builds enterprise AI agents that talk like a human and handle millions of customer conversations across voice and chat. Trusted by companies like DoorDash, Postman, Toast, and Capital.com, Giga deploys production-grade support agents that resolve complex issues rather than just answer FAQs, and can go live in as little as two weeks.
Built to handle complexity: 90% deflection on real support volume 90+ supported languages Over 90% resolution accuracy in production
Key capabilities Agent Canvas. Build, configure, and govern your AI agents end to end. Ground agents in your brand standards, compliance rules, and workflows, define guardrails in plain language, map conversation and escalation logic, simulate edge cases, and deploy once quality and compliance checks pass.
Voice Experience. Emotionally aware voice agents that understand tone, intent, and context, with ultra-low latency and the ability to handle accents, interruptions, and rapid back-and-forth so every conversation feels natural.
Smart Insights. Turn conversations into action. Giga surfaces patterns, uncovers root causes, and recommends ready-to-implement policy improvements tied to the metrics you care about, like resolution rate, escalation rate, and customer satisfaction.
Omni-channel. Meet customers across the channels they already use with consistent, on-policy support.
Browser Agent. Extend automation into the systems and tools your agents need to complete real tasks.
Hallucination Correction. Built-in safeguards that keep agent responses accurate and grounded.
Highlights
- Human-like AI agents that resolve, not deflect. Giga handles complex voice and chat support across 90+ languages with over 90% resolution accuracy in production.
- Build and govern agents with Agent Canvas. Ground agents in your policies and brand, set guardrails in plain language, simulate edge cases, then launch and continuously improve from real conversations.
- Enterprise-ready and fast to deploy. Agents go live in as little as two weeks, backed by SOC 2 Type II, ISO 27001, and ISO 42001 compliance with independently audited security and AI governance controls.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Call | Charged per call processed by the Giga AI agent | $1.00 |
Dimensions summary
Giga uses a single usage-based pricing dimension. You pay per call processed by the Giga AI support agent. There are no tiers, seats, or fixed subscription levels. Your cost scales directly with volume: the more calls the agent handles, the more you pay. This ties spending to actual usage, so charges rise and fall with how many calls the agent processes over the billing period.
Top-of-mind questions for buyers
A call is one interaction processed by the Giga AI agent. This covers conversations the agent handles across channels like voice, chat, and email. Each processed interaction meters as a single unit. Your charges reflect the number of calls the agent works through.
Charges accrue only for calls the agent actually processes. When volume rises, your total goes up in step. When volume falls, your total drops. There are no fixed tiers or committed minimums that change the per-call basis. Cost tracks directly with processed calls each billing period.
This is a usage-based model with no upfront commitment. You pay per call the agent processes, so there is no fixed subscription or seat count. Charges appear based on actual call activity during the billing period. This suits workloads where call volume varies over time.
giga.ai
Helpful?
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Giga provides customer support via email and Slack, including onboarding assistance, product guidance, and issue resolution. Our team also works hands-on with you to build out and configure your AI agents, so you reach production quickly and with the right setup from day one. If you have any questions or concerns, contact us: support@giga.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
GigaVUE Cloud Suite™ is a network traffic visibility solution that accesses, optimizes and distributes traffic to security and monitoring tools. Enterprises can extend their security posture to AWS by ensuring effective access to East-West visibility and delivering a reliable, scalable and available cloud environment.
This is a repackaged open source software product wherein additional charges apply for custom operational agents. Includes GPU utilization tracking, model health checks, automatic restart on failure, and memory alerts. Run AI inference workloads with built-in observability.
GigaVUE Cloud Suite™ is a network traffic visibility solution that accesses, optimizes and distributes traffic to security and monitoring tools. Enterprises can extend their security posture to AWS by ensuring effective access to East-West visibility and delivering a reliable, scalable and available cloud environment.
Customer reviews
Shivam G.
Giga ai: Top Automation AI for Calls, Refunds, and Customer Service
Reviewed on Aug 29, 2026
Review provided by G2
What do you like best about the product?
Giga ai is one of the best automation AI that helps resolve issues like handling calls and resolving delivery and refund-based problems. It also assists in automating customer service and improving quality.
What do you dislike about the product?
Nothing to dislike about this Giga ai; it's a very best and helpful AI for businesses.
What problems is the product solving and how is that benefiting you?
Giga ai helps solve problems like customer support, handling voice calls, managing refunds and deliveries, and connecting customer support data efficiently. It's a very best app.
Computer Software
Giga’s AI Agents Keep Customer Success on Track
Reviewed on Aug 28, 2026
Review provided by G2
What do you like best about the product?
Customer success is one of the most important part of maintaining good relationships in SaaS, otherwise leading to high churn. Giga has helped us maintain that with the help of its AI agents that can manage customer problems and provide resolutions with precision.
What do you dislike about the product?
There is a bit of learning curve associated with the platform and you do need at least one to two people observing the support provided by the platform.
What problems is the product solving and how is that benefiting you?
1. Reduce manual efforts by 80% for customer resolutions
2. The time for resolution has also gone down significantly
3. In some use cases it provides better resolutions than our reps.
2. The time for resolution has also gone down significantly
3. In some use cases it provides better resolutions than our reps.
Computer Games
Simple, Intuitive, and Fast—A Smooth Experience with Giga
Reviewed on Aug 22, 2026
Review provided by G2
What do you like best about the product?
I like Giga’s simplicity and how easy it is to use. It feels intuitive, fast, and genuinely helpful without being overwhelming
What do you dislike about the product?
I don’t have many complaints, but I’d like to see more customization options and a few more advanced features. Overall, though, the experience is pretty smooth.
What problems is the product solving and how is that benefiting you?
Giga makes it easier for me to manage tasks and get things done efficiently in one place. It saves me time, reduces the need to switch between different tools, and makes my overall workflow more organized and convenient.
Riyashree R.
Straightforward and Fast—Giga Helps Me Get Things Done Quickly
Reviewed on Aug 21, 2026
Review provided by G2
What do you like best about the product?
What I like most about Giga is how straightforward it feels to use. I don’t have to spend much time figuring out where everything is or how the different features work. It also helps me get things done more quickly, which is probably the biggest advantage for me. For me, the value is fairly good compared with what I’m paying. I mainly look at how much time it saves me and how useful the features are in my regular work. It may not be perfect in every area, but overall I feel I’m getting reasonable value for the price.
What do you dislike about the product?
One thing I dislike about Giga is that some features take a little time to understand when you’re using them for the first time. I also feel the overall experience could be smoother in a few areas. It’s not a major issue, but there’s definitely room for improvement.
What problems is the product solving and how is that benefiting you?
Giga helps me cut down the time I spend on repetitive tasks and searching for information. Rather than doing everything manually, I can use it to get a faster starting point and keep my work more organized. For me, the biggest benefit is the time savings, which makes my day-to-day tasks feel a bit easier and more manageable.
Computer Software
Good for handling routine customer conversations
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
What I like most is that Giga can handle a lot of the basic conversations on its own. It saves me some time, especially with common questions, and I don’t have to step in for every little thing.
What do you dislike about the product?
Sometimes the responses aren’t quite right, so I still have to check things before using them. It would also be nice if some of the settings were a little easier to find.
What problems is the product solving and how is that benefiting you?
It helps with handling routine customer conversations without needing someone to reply to every message. That saves me time and lets me focus on the questions that actually need a person.