Sold by: Giga
Giga deploys enterprise AI agents that talk like a human and handle millions of customer conversations across voice and chat. Trusted by companies like DoorDash, Postman, Toast, Capital.com, Rio, Afriex, Remedy Meds, and Flex, Giga resolves complex support issues, not just FAQs, with over 90% resolution accuracy in production, 90+ supported languages, and agents live in as little as two weeks. Build, govern, and continuously improve agents with Agent Canvas, Voice Experience, and Smart Insights.
Overview
Giga builds enterprise AI agents that talk like a human and handle millions of customer conversations across voice and chat. Trusted by companies like DoorDash, Postman, Toast, and Capital.com, Giga deploys production-grade support agents that resolve complex issues rather than just answer FAQs, and can go live in as little as two weeks.
Built to handle complexity: 90% deflection on real support volume 90+ supported languages Over 90% resolution accuracy in production
Key capabilities Agent Canvas. Build, configure, and govern your AI agents end to end. Ground agents in your brand standards, compliance rules, and workflows, define guardrails in plain language, map conversation and escalation logic, simulate edge cases, and deploy once quality and compliance checks pass.
Voice Experience. Emotionally aware voice agents that understand tone, intent, and context, with ultra-low latency and the ability to handle accents, interruptions, and rapid back-and-forth so every conversation feels natural.
Smart Insights. Turn conversations into action. Giga surfaces patterns, uncovers root causes, and recommends ready-to-implement policy improvements tied to the metrics you care about, like resolution rate, escalation rate, and customer satisfaction.
Omni-channel. Meet customers across the channels they already use with consistent, on-policy support.
Browser Agent. Extend automation into the systems and tools your agents need to complete real tasks.
Hallucination Correction. Built-in safeguards that keep agent responses accurate and grounded.
Highlights
- Human-like AI agents that resolve, not deflect. Giga handles complex voice and chat support across 90+ languages with over 90% resolution accuracy in production.
- Build and govern agents with Agent Canvas. Ground agents in your policies and brand, set guardrails in plain language, simulate edge cases, then launch and continuously improve from real conversations.
- Enterprise-ready and fast to deploy. Agents go live in as little as two weeks, backed by SOC 2 Type II, ISO 27001, and ISO 42001 compliance with independently audited security and AI governance controls.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Call | Charged per call processed by the Giga AI agent | $1.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Giga provides customer support via email and Slack, including onboarding assistance, product guidance, and issue resolution. Our team also works hands-on with you to build out and configure your AI agents, so you reach production quickly and with the right setup from day one. If you have any questions or concerns, contact us: support@giga.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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