Customers choose SoftwareOne FLEX Support Services for its continuous support, flexible scope and team, and predictable cost. This service connects enterprises and large organizations to SoftwareOne’s proven delivery processes and experienced team when faced with dynamic needs and a fixed budget.

Guided by your strategic needs, FLEX enables internal IT teams to focus on higher-value activities by removing the undifferentiated heavy lifting associated with management, operations, and scale.

FLEX Support Services is SoftwareOne’s proven process delivered continuously, accommodating a mixture of planned and unplanned work as your environment scales up and down.

• Strategic vision setting
• Executive and technical advising
• Architecture, integration, and migration activities
• Security and operational excellence advisory
• Operations and cost optimization advisory

Subject Area Coverage

• Digital Workplace: Productivity, End User Computing, Communications, Contact Center, Security, & Operations
• AWS Cloud Infrastructure: Landing Zone, Networking, Governance, Security, Compute, Database, Storage & Backup

As part of the ongoing FLEX services, SoftwareOne will assign a team of individuals to manage the account to provide continuity throughout the engagement.

SoftwareOne success management team will establish an ongoing cadence of calls and maintain a backlog of open items such that those items are scheduled based on priority and availability of resources on the customer team. The FLEX service is intended to provide services that are proactive in nature and is not intended to provide Tier 1, 2, or 3 reactive support.

Not to exceed the extent of FLEX credits purchased and allocated for each month, the team will achieve these desired outcomes:

• Establish an advisory board with stakeholders
• Align on and prioritize business and technical objectives
• Establish the engagement team
• Align on team roles, responsibilities, and systems access
• Develop and prioritize the backlog of planned work
• Establish routine operations support advisory, frequency, and cadences
• Establish escalation path and contact best-practices
• Schedule team cadences for engagement management and progress reporting