Sold by: BCN DATA SYSTEMS LLC
Deployed on AWS
AWS Free Tier
A self-managed IT operations server designed to centralize infrastructure monitoring, system health visibility, incident tracking, and operational oversight. Deployable within a customer-controlled cloud environment, it helps IT teams monitor critical resources, organize troubleshooting workflows, and improve infrastructure operations.
Overview
Enterprise IT Operations & Infrastructure Monitoring Server is a server-based solution designed to help organizations manage infrastructure visibility, monitor operational health, and coordinate IT support activities from a centralized environment.
Built for IT departments, managed service providers, and enterprise technology teams, the solution provides a foundation for consolidating infrastructure status information, identifying operational issues, and coordinating incident response. Its intended use is to help teams improve visibility across their IT environments while establishing more structured monitoring and support workflows.
Key Capabilities
Infrastructure Monitoring: Centralize visibility into supported infrastructure components and review system health information through an operational dashboard. Incident and Issue Management: Organize reported technical issues, track troubleshooting activities, and support consistent incident-handling workflows. Operational Oversight: Provide IT teams with a consolidated view of infrastructure operations to assist with routine reviews, issue prioritization, and service coordination. Support Workflow Coordination: Align technical issue tracking with internal support procedures and applicable service-level objectives. Customer-Controlled Deployment: Designed for deployment as server software within a customer-controlled cloud environment, subject to the final supported architecture and deployment requirements.Designed for Enterprise IT Environments
The solution is intended for organizations seeking a structured approach to infrastructure oversight, technical operations, and support coordination. It can serve as a foundation for internal IT operations or managed service delivery.
Highlights
- Centralized Infrastructure Visibility Consolidate supported system health and operational information to help IT teams review infrastructure status and identify issues requiring attention.
- Structured Incident and Support Workflows Organize technical issues, coordinate troubleshooting activities, and align incident handling with internal support processes and service objectives.
- Self-Managed Server Deployment Package the solution as deployable server software for customer-controlled cloud environments, with documented configuration and operational requirements.
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04 LTS
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t2.micro Recommended | $0.06 |
c3.large | $0.03 |
m1.medium | $0.05 |
Vendor refund policy
Refunds are currently not available. Requests will be reviewed on a case by case basis. Eligible refunds are processed in accordance with AWS policies.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
First Release of Enterprise IT Operations & Infrastructure Monitoring Server
Additional details
Usage instructions
To begin using this image, connect via SSH. Until you connect SSH into the instance and validate your credentials, you will not be able to access the Software. To connect to the operating system, use SSH and the username buntu. For instructions on using SSH to connect to your instance, see the AWS EC2 documentation: http://docs.aws.amazon.com/AWSEC2/latest/UserGuide/AccessingInstancesLinux.html2 Please note, this image may take upto 10 minutes to instantiate.
Support
Vendor support
Support Provider: BCN Data System - Enterprise IT Operations & Infrastructure Monitoring Server
Support Email: support@bcndatasystems.com
Support Portal: https://bcndatasystems.com/contact.html
Support Availability
-
Business Days: Monday - Friday
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Support Hours: 9:00 AM - 6:00 PM Eastern Time (ET)
Response Time Targets
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General Technical Inquiries: Initial response within 24 hours.
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Critical Service Disruptions: Initial response within 4 hours.
Response times represent target initial response periods and are subject to the applicable support terms and service agreement. Resolution times may vary depending on issue complexity and the information provided.
Scope of Support
Support covers product-related technical assistance within the agreed support scope, including deployment guidance, installation and configuration assistance, troubleshooting, supported functionality, and investigation of reported software issues.
Support Request Process
Customers can request assistance by emailing support@bcndatasystems.com or submitting a request through the support portal.
Each request should include the customers organization name, a description of the issue, the affected component, relevant error messages or logs, the issues business impact, and any troubleshooting steps already attempted. Customers should not include passwords, authentication tokens, or other sensitive credentials.
The support team will review the request, assess its priority, and provide an initial response according to the applicable response targets. Additional information may be requested to facilitate investigation and resolution.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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