Overview
Pure SaaS platform for speech & text analytics for social media, email, audio recording, chat or any kind of un-structured data. Fully built & deployed as a native AWS cloud application, the platform takes you beyond reporting to build playbooks to take action on key business drivers such as churn reduction, cross sell, and compliance scripting. The tool empowers customers to drive business outcomes through actionable text analytics.
SuccessKPIs provides out of the box integration with a full suite of enterprise grade Business Intelligence capabilities which powers standard and custom reports and dashboards accessible to all levels of users. This AI-driven platform can extract sentiments, locations, product mentions, brands, events, competitive threats, specific topic detection, key phrases and blend this rich data with other Business metadata to realize a 360 degree view of the business.
Highlights
- Text Analytics with BI: Assessing customer sentiments and identify potential topics of interest as they arise, sensitive information redaction, custom dictionary and out of the box analytics for your un-structured text data and blend it with your business datasets. Create your custom visualizations and then subscribe for a copy or get alerted on specific metrics.
- Playbooks: Download pre-built playbooks from the library or customize with your own topics, key phrases, scoring strategies to drive specific business performance outcomes. Out of the box libraries are ready to go with scripts for churn, up-sell, security, compliance and many more.
- Call to Action: Trigger automatic actions from AI driven findings such as sending SMS and Email notifications or drive robotic process automation by invoking Lambda functions, call RESTful APIs or adding to evaluation queues for Quality Analyst.
Details
Features and programs
Security credentials achieved
(3)
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
textAnalytics | 45000 transaction per Month for text analytics | $1,000.00 | |
voiceAnalytics | 380 hours per Month for voice analytics | $1,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Professional Service per hour | $200.00 |
Vendor refund policy
Refunds not available but customers can cancel the subscription anytime
Custom pricing options
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
24/7 support available with agreed SLAs support@successkpi.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
great product for call recordings and email analytics
we were looking one time access to a product with voice and email analytic to define our business strategy. This product gave us quick turn around with very reasonable pricing option to achieve our requirements. Very powerful analytics capabilities, out-of box Intent library allowed us to quickly set up our Intents, AI features to expand similar key phrases automatically to increase Intent detection accuracy. I highly recommend using this product. We used this product for voice recording and email analytics to identify Intents, sentiments, locations, brands and relations between them.