monday.com On-Call Support

Workise is the most experienced partner specializing in monday.com in Latin America. We have served over 300 customers and provided more than 4,000 hours of services. Workise holds the Platinum Partner and Advanced Delivered Partner badges. Our training, implementation, optimization, and continuous evolution services ensure that your team becomes proficient in using monday.com and that your day-to-day operations are more agile, integrated, and efficient.

The monday.com On-Call Support is designed for companies that have already implemented monday.com and need assistance with specific questions on fixed and recurring agendas using Workise. The service consists of scheduled live sessions for all platform users to ask questions in real-time, not just key users.

The service includes a question and answer session for the entire client team to enhance their use of the monday.com software. Workise offers the following plans to meet your needs:

1. Small (2 hours): Includes 2 biweekly meetings, each lasting 1 hour (The minimum contract duration is 2 months).
2. Medium (3 hours): Includes 2 biweekly meetings, each lasting 1.5 hours (The minimum contract duration is 3 months).
3. Large (4 hours): Includes 4 weekly meetings, each lasting 1 hour (The minimum contract duration is 3 months).

The monday.com On-Call Support service is available in Portuguese, English, or Spanish and includes the following:

• Scheduling meetings with the client.
• The client must actively participate in meetings and provide all necessary information to enhance and develop the monday.com solution.
• The delivery model is remote, with work hours from Monday to Friday, from 9 am to 6 pm São Paulo time, except on Brazilian national holidays.
• The scope does not include development and training sessions.