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    PagerDuty Operations Cloud

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    Sold by: PagerDuty 
    The PagerDuty Operations Cloud is essential infrastructure for all unplanned, time-sensitive, critical work. It automatically detects and diagnoses disruptive events mobilizes the right team members to respond and automate infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly - with fewer escalations to your technical teams while minimizing the impact on your customers and maintaining brand trust.
    Listing Thumbnail

    PagerDuty Operations Cloud

     Info
    Sold by: PagerDuty 

    Overview

    High customer expectations and increasingly distributed systems mean disruptions to digital service can have catastrophic effects on sales, brand loyalty, and operating costs. The PagerDuty Operations Cloud deflects unnecessary work from teams and subject matter experts so they can focus on delivering business value. Urgent work is escalated to the right teams and routine work is made self-service. Teams can automate and accelerate issue resolutions with minimal human interruption -and improve system resilience and team capacity while reducing the strain of operational complexity and the unexpected.

    With more than 700 integrations, APIs, and apps for customer service, the PagerDuty Operations Cloud empowers rapid responses in any environment. And thanks to more than 10 years of data ingestion, its machine learning-powered AIOps functionality can reduce alert noise by up to 98% and drive down MTTR with critical context for faster triage and effective automation.

    PagerDuty integrates with various AWS services, including AWS CloudWatch, Amazon GuardDuty, AWS CloudTrail, AWS Personal Health Dashboard, Amazon EventBridge, AWS Security Hub, Amazon DevOps Guru, AWS Control Tower, AWS Outposts, and AWS S3 Storage Lens.

    AIOps PagerDuty AIOps helps teams reduce noise, triage efficiently to drive the right actions towards resolution, and remove manual, repetitive work from the incident response process. Noise reduction baked in with an ML model that learns and adapts based on user behavior means teams see fewer incidents overall. And automating toil from manual event processing results in greater efficiency, saving teams valuable time for innovating.

    Process Automation PagerDuty Runbook Automation is a managed cloud service that enables DevOps teams and SREs to create and delegate operational tasks in automated runbooks to other stakeholders such as developers, NOC personnel, and incident responders. Runbook Automation provides automated workflows and task automation focused on IT and developer process automation. Examples include service provisioning, CI/CD, configuration management, incident diagnosis and remediation, and more. With PagerDuty Runbook Automation, you can resolve requests in minutes, rather than days, optimize security and compliance, and give your engineers more time to spend on innovation rather than firefighting.

    Incident Response PagerDuty helps you save time and money by bringing together the right teams with the right information to resolve incidents faster. Replace manual processes with automation to streamline incident response, freeing up time and resources for more innovation. Orchestrate end-to-end incident response with a service ownership model that only brings in the teams you need. Over 21K organizations trust PagerDuty to help them adopt DevOps best practices and build more resilient operational practices to minimize costly downtime and protect the customer experience.

    Custom Private Offer We can create a custom offer tailored to your needs. Please contact us at aws-sales@pagerduty.com 

    Highlights

    • Incident Response - Manage incidents end-to-end
    • Process Automation - Automate and delegate business and IT processes
    • AIOps - Maximize IT capacity with fewer incidents and faster resolution

    Details

    Delivery method

    Pricing

    PagerDuty Operations Cloud

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (11)

     Info
    Dimension
    Description
    Cost/12 months
    Professional
    On-call and incident response for growing teams
    $252.00
    Business
    Streamlined incident response for the enterprise
    $492.00
    CustomerServProfessional
    Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR
    $252.00
    CustomerService Business
    Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR
    $492.00
    Runbook Automation
    Automate manual procedures in runbooks
    $1,500.00
    Automation Actions
    Add-on: Automate steps to diagnose & remediate incidents
    $240.00
    Live Call Routing
    Add-on: For on-call schedules & escalations (by line)
    $1,890.00
    Runbook Auto Job Runner
    Add-on: For Runbook Automation
    $750.00
    Stakeholder Users
    Bundle of 50 Stakeholder users
    $1,800.00
    PagerDuty Status Pages
    1000 User Pack
    $1,068.00

    Additional usage costs (1)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    Additional events over contracted value
    $0.06

    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com  or via a ticket submitted at tickets.pagerduty.com

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    1 AWS reviews
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    886 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Mary Priscilla R.

    Relax You'll Be Paged When You're Attention Is Required

    Reviewed on Jul 16, 2024
    Review provided by G2
    What do you like best about the product?
    1. Integration with our existing tools
    2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go
    What do you dislike about the product?
    1. Complexity of initial set-up
    2. Pricing 3. Not a very user-friendly UI
    What problems is the product solving and how is that benefiting you?
    Problem: Delays in detecting and responding to incidents can lead to prolonged downtimes, negatively impacting business operations and customer satisfaction.

    Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues.
    Dhanush R.

    PagerDuty : Seamless monitor of IT alerts

    Reviewed on Jun 25, 2024
    Review provided by G2
    What do you like best about the product?
    1. PagerDuty is most suited for highly critical business application or server to monitor the application and server alerts.
    2. Alerts are automated, meaning it can send alerts to multiple channels.
    3. The company that I worked for used PagerDuty extensively, which helped in on-call scheduling and incident Management
    What do you dislike about the product?
    Since PagerDuty is well established in the market, it's cost is comparitively higher compare to other Incident Management providers.
    I personally did not like the bombarding of alerts for the issue, howerver this can be silenced now with snoozing the alert.
    What problems is the product solving and how is that benefiting you?
    Problem1: Teams tend to miss High volumes alerts , leading to important alerts being missed or ignored.
    Solution1: PagerDuty consolidates alerts and ensures that only actionable alerts reach the on-call team, reducing alert noise.

    Problem2: Managing on-call schedules manually is time-consuming and prone to errors.
    Solution2: PagerDuty automates on-call scheduling, it assigns alerts only to the on-callers, thus helps effectively to monitor alerts.
    Shivanand L.

    Review for Pagerduty - Good On Call Partner

    Reviewed on Jun 21, 2024
    Review provided by G2
    What do you like best about the product?
    Pagerduty is SaaS based alerting systems allowing companies to use for their in house technology for incident response. It provides the real-time monitoring for all the infrastructure and services by generating calls and emails as needed. It also provides a lot of integrations with other products for example Jira, Nagios and Slack. PagerDuty has a level of escalation setup that allows incidents to follow a process chain which benefits a lot in escalation matrix. PagerDuty features like SSO, Role based Access are really a good add-ons which ease our usage and aslo initial setup.
    What do you dislike about the product?
    Pagerduty is expensive as compared to its competitors in the market and Its integration lacks some features like easy set up. It has a way to improve its configurations so that a user with zero technical knowledge can understand it. Auto-recovery of alert feature sometime fails and it needs some improvements.
    What problems is the product solving and how is that benefiting you?
    Pagerduty is playing major role in our project when it comes to monitoring system, We have integrated the pagerduty with Nagios so when any alerts captured in nagios we get it notified by Pagerduty which sends us an email,notification followed by call so with this we are not in a position to miss any critical alerts especially during oncall hours without pagerduty we can't sleep peacefully.
    Dhanush R.

    PagerDuty Review: Enhancing Efficiency in Incident Respons

    Reviewed on Jun 20, 2024
    Review provided by G2
    What do you like best about the product?
    I did work in integrating alert system to pagerduty, hence these are the few positive pointers, I noted.

    a. PagerDuty has a real time alerting system.
    b. Intimation over phone as message and phone call.
    c. Simple interface, yet robust feature.
    What do you dislike about the product?
    I did not see any major negatives with PagerDuty, however the cost compare to other compitetors is at the higher number.
    What problems is the product solving and how is that benefiting you?
    It is really helpful in intimating the persona who in on-call for that day, best thing is we can easily configure the persona, who is assigned for the support.
    In this way, it easily helps in seamless monitoring.
    Marketing and Advertising

    Very intuitive and ease of use

    Reviewed on Mar 20, 2024
    Review provided by G2
    What do you like best about the product?
    User-friendly interface, powerful tools, and features, ease of integration, and responsive customer support
    What do you dislike about the product?
    Alerting and knowledge base support, push notification
    What problems is the product solving and how is that benefiting you?
    Alerting, integrations, and Automation
    View all reviews