Sold by: Rootly
Deployed on AWS
Manage incidents on Slack. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more. Learn more on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
4.8
Overview
Rootly is an incident management platform on Slack that helps automate manual admin work during incidents. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more.
Some things you can automate with Rootly:
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- Looping in the right teams/responders and assign roles (e.g. Commander)
- Setting reminders and tasks (e.g. updating executive team every 30min)
- Communication with stakeholders (e.g. Statuspage, Slack, Email)
- Automated postmortem timeline generation and action item tracking
- Paging on-call via PagerDuty / Opsgenie without leaving Slack
- Tracking and visualizing metrics such as MTTR and incident causes
- Write postmortems in tools you use like Confluence, Google Docs, and more ...and much more!
Will Rootly work with my existing process? Yes!
- Workflow builder lets you customize Rootly (e.g. page Infra and email leadership when incident > SEV1)
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, and API for custom requests
Highlights
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and API for custom requests
- Top rated in G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
Details
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Features and programs
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months | Overage cost |
|---|---|---|
Enterprise | $4,800.00 | |
Incident Response - Essentials | $240.00 | - |
Incident Response - Enterprise | $456.00 | - |
Rootly On-Call - Essentials | $240.00 | - |
Rootly On-Call - Enterprise | $456.00 | - |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Rootly offers enterprise-grade support. - 24/7 around the globe coverage - Dedicated shared Slack Connect channels - Self-service Product, API, and Terraform documentation - Ability to page an on-call Rootly engineer 24/7 for urgent issues - In app support via Intercom Learn more:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident declaration
Workflow Customization
Workflow builder enabling customization of incident response processes including conditional logic for severity-based actions and team notifications
Multi-Platform Integrations
40+ integrations with incident management tools including PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and custom API support
On-Call Management
On-call paging capabilities via PagerDuty and Opsgenie with role assignment and responder coordination
Incident Metrics and Analytics
Tracking and visualization of incident metrics including Mean Time To Resolution (MTTR) and incident cause analysis with automated postmortem timeline generation
Alert Noise Reduction
Machine learning-powered functionality that reduces alert noise by up to 98% through adaptive models based on user behavior patterns
Incident Response Orchestration
End-to-end incident management with service ownership model that mobilizes appropriate team members and automates infrastructure workflows
Runbook Automation
Managed cloud service enabling creation and delegation of automated operational tasks including service provisioning, CI/CD, configuration management, and incident remediation
Multi-Platform Integration
Over 700 integrations, APIs, and applications supporting integration with AWS services including CloudWatch, GuardDuty, CloudTrail, EventBridge, Security Hub, and DevOps Guru
Event Detection and Diagnosis
Automatic detection and diagnosis of disruptive events with machine learning-powered AIOps functionality leveraging over 10 years of data ingestion
On-Call Management and Scheduling
Customizable on-call schedules, rules, and escalation policies with team-based alerting capabilities
Service Catalog Integration
Built-in service catalog that enables rapid incident assembly by identifying service owners, experts, recent deployments, and relevant resources
Incident Response Automation
Unified incident response workspace with Slack integration that consolidates team and tools to reduce context switching
API-First Architecture with Integrations
API-first design with 25+ integrations including PagerDuty, Jira, OpsGenie, DataDog, and Terraform provider support
Runbook Engine
Customizable runbook engine for incident response automation and operational procedures
Standard contract
No
No
Customer reviews
Nikolai Dvoinishnikov
Centralized on-call alerts have improved routing precision but still need better maintenance controls
Reviewed on Jun 09, 2026
Review provided by PeerSpot
What is our primary use case?
What is most valuable?
The best features Rootly offers include a very neat alert routine with quite precise rules and great entities. The precise rules and entities help me route alerts very specifically to the exact persons who are in charge and to rotate this person using on-call policies. This is implemented very comfortably in Rootly.
Rootly has positively impacted our organization because, in comparison to ObsGenie, the tool we used before Rootly, it is much more user-friendly, including the user interface and the whole approach to alerting and routing these alerts. Every maintainer is happy using Rootly after ObsGenie.
Since switching to Rootly, it has improved response time, and developers started really using the on-call system. Before, when we were using ObsGenie, developers did not like to use the on-call system, probably because of the user interface, as ObsGenie is not user friendly at all.
What needs improvement?
Regarding improvements for Rootly, first of all, it would be great to make comfortable maintenance mode, as it does not let me silence alerting comfortably. This is one of a very small list of points which were better in ObsGenie. The maintenance mode could be improved. The second point is a mobile application; if I have it on two devices, it does not send the notification to both of them. It sends the notification to only one.
It would also be great to improve the regular expression configuration in alert rules.
Regarding Rootly's AI capabilities, we had one incident when we lost alerting generally because Rootly crashed, and we did not like it. This happened because Rootly does not have a multi-cloud environment. I do not know how it is implemented currently, but it was a very bad experience.
For how long have I used the solution?
I have used Rootly for about one year.
What do I think about the stability of the solution?
Rootly is stable.
What do I think about the scalability of the solution?
Rootly's scalability is great; it goes under the hood and my colleagues and I as users do not think about it generally.
How are customer service and support?
The customer support is quite good; I can write to Rootly specialists in Slack, and that is very useful.
Which solution did I use previously and why did I switch?
We previously used ObsGenie, and we switched because ObsGenie is going out of service next year.
How was the initial setup?
Regarding my experience with pricing, setup cost, and licensing, we got a license for one year. Generally, it is great and the price is great, and that is the reason we chose Rootly. The only thing which is not comfortable is the change process for adding new users and licenses for them. It is not comfortable, so we decided to avoid it.
What about the implementation team?
My company does not have a business relationship with this vendor other than being a customer.
What was our ROI?
I have not seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
Regarding my experience with pricing, setup cost, and licensing, we got a license for one year. Generally, it is great and the price is great, and that is the reason we chose Rootly. The only thing which is not comfortable is the change process for adding new users and licenses for them. It is not comfortable, so we decided to avoid it.
Which other solutions did I evaluate?
Before choosing Rootly, we considered PagerDuty and iLert.
What other advice do I have?
Rootly is a great solution for alerting, and I would recommend it. I gave this review a rating of 7.
Anonymous
Vital for Incident Management, Stellar Support
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
I use Rootly for incident management, and I really appreciate how it enables a seamless Slack-based incident management process through its custom workflows and actions. Rootly is an all-in-one incident management product that not only helps with scheduling but also running planned maintenance windows, which I find very valuable. I believe the IM process shouldn't burden the incident responder, and Rootly achieves that. One of the main differentiators of Rootly is its team; they are always available for help and made the migration easy by providing comprehensive training sessions. I also like their powerful workflow engine and capabilities. The product offers a comprehensive package and delivers a more reliable, seamless experience. Plus, the great value for the price is a bonus. The initial setup can be time-consuming, but thanks to the Rootly team’s significant assistance, it was made easy.
What do you dislike about the product?
The Terraform provider can sometimes be tricky to set up as there are multiple ways of configuring things. The learning curve and initial setup might be time consuming but worth it.
What problems is the product solving and how is that benefiting you?
Rootly simplifies incident management and workflows in Slack, eases writing postmortems, supports planned maintenance, and offers valuable team support for migration and training.
Guillermo S.
Friendly, Easy to Configure, Powerful and Highly Customizable for Incident Management
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
It’s friendly, easy to use, and simple to configure, with an extremely high level of customization. Having the flexibility of adding different integrations and putting together use specific workflows and scenarios has allowed us to automate value delivered from the incident management perspective.
What do you dislike about the product?
It is slightly buggy for new features, however, this is not a detriment, while it does have some slight implications, the team listens to feedback and acts on it with incredible speed!
What problems is the product solving and how is that benefiting you?
It is streamlining our incident management process overall. Having everything automated and flexible is extremely valuable for us
Information Technology and Services
Easy Setup, Reliable Performance, and Helpful Support
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
Ease of use and reliability. It was very easy to set up, and the support has been good.
What do you dislike about the product?
Alerts tend to be noisy and disruptive. Marking them as noise doesn't seem to work as well.
What problems is the product solving and how is that benefiting you?
On call organization and shift planning have been the biggest benefits of using rootly.
Modi M.
Streamlined Issue Logging with Clean, Fast Functionality
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
I like Rootly for its clean and fast functionality. It's not difficult to navigate, which makes interactions smoother and more efficient. The speed of Rootly makes my work more productive. I appreciate how Rootly creates a separate space and Slack channel for interacting on a single issue with multiple stakeholders from cross-functional teams.
What do you dislike about the product?
I think it could be improved by having a guided tour whenever there's a new change or update to the product. It would make navigation easier, instead of us having to guess the next step.
What problems is the product solving and how is that benefiting you?
I use Rootly for logging issues, which creates a separate space and Slack channel for interacting with multiple stakeholders across teams.