Sold by: RootlyÂ
Deployed on AWS
Manage incidents on Slack. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more. Learn more on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
Overview
Rootly is an incident management platform on Slack that helps automate manual admin work during incidents. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more.
Some things you can automate with Rootly:
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- Looping in the right teams/responders and assign roles (e.g. Commander)
- Setting reminders and tasks (e.g. updating executive team every 30min)
- Communication with stakeholders (e.g. Statuspage, Slack, Email)
- Automated postmortem timeline generation and action item tracking
- Paging on-call via PagerDuty / Opsgenie without leaving Slack
- Tracking and visualizing metrics such as MTTR and incident causes
- Write postmortems in tools you use like Confluence, Google Docs, and more ...and much more!
Will Rootly work with my existing process? Yes!
- Workflow builder lets you customize Rootly (e.g. page Infra and email leadership when incident > SEV1)
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, and API for custom requests
Highlights
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and API for custom requests
- Top rated in G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
Details
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months | Overage cost |
|---|---|---|
Enterprise | $4,800.00 | |
Incident Response - Essentials | $240.00 | - |
Incident Response - Scale | $456.00 | - |
Rootly On-Call - Essentials | $240.00 | - |
Rootly On-Call - Scale | $384.00 | - |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Rootly offers enterprise-grade support. - 24/7 around the globe coverage - Dedicated shared Slack Connect channels - Self-service Product, API, and Terraform documentation - Ability to page an on-call Rootly engineer 24/7 for urgent issues - In app support via Intercom Learn more:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident management
Multi-Platform Integration
Supports 40+ integrations with tools like PagerDuty, Opsgenie, Jira, GitHub, Datadog, and Zendesk
Workflow Customization
Configurable workflow builder enabling custom incident response processes and notification triggers
Metrics Tracking
Tracking and visualization of incident management metrics including mean time to resolve (MTTR) and incident causes
Postmortem Management
Automated postmortem timeline generation with action item tracking and support for documentation in tools like Confluence and Google Docs
Event Detection and Diagnosis
Advanced machine learning-powered system that automatically detects and diagnoses disruptive events across digital operations
Incident Response Automation
Comprehensive incident management framework that orchestrates end-to-end response with intelligent team mobilization and escalation
Integration Ecosystem
Extensive integration support with over 700 integrations, including native AWS service connections like CloudWatch, GuardDuty, and EventBridge
Runbook Automation
Managed cloud service enabling DevOps teams to create, delegate, and automate operational tasks and workflows across IT and development processes
AIOps Noise Reduction
Machine learning-driven alert management system capable of reducing operational noise by up to 98% through adaptive learning and context-aware filtering
Service Catalog Management
Built-in service catalog that rapidly reduces incident assembly time and provides comprehensive service information
Integration Ecosystem
Supports 25+ integrations with tools like PagerDuty, Slack, DataDog using an API-first approach
Incident Response Automation
Unified incident response platform with automated workflows and shared workspace for team collaboration
Runbook Engine
Powerful and customizable runbook engine for standardized incident management processes
Compliance and Security
SOC II compliant platform with enterprise-grade scalability, reliability, and security features
Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
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56 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Financial Services
Smooth incident management with strong automation capabilities
Reviewed on Sep 12, 2025
Review provided by G2
What do you like best about the product?
Rootly makes incident management simple and efficient. I really like how easy it is to integrate with existing tools like Slack, Jira, and PagerDuty. The automated workflows save a lot of manual overhead and ensure our team follows consistent processes during incidents. The interface is clean, and setup was straightforward, even for a relatively small IT team like ours.
What do you dislike about the product?
Occasionally, some of the deeper customizations require a bit of trial and error, and documentation can be improved in a few places. It’s not a blocker, but more real-world examples for advanced workflows would help us unlock even more value quickly.
What problems is the product solving and how is that benefiting you?
Rootly helps us standardize and automate our incident management process. Before Rootly, our workflows during incidents were scattered across multiple tools and depended heavily on manual steps. With Rootly, we’ve automated incident creation, escalation paths, and notifications directly in Slack and Jira, which has saved us time and reduced human error. It’s also made postmortems much easier to generate, ensuring we can learn from each incident quickly.
Automotive
Seamless, Smart, and Stress-Free Incident Response
Reviewed on Sep 12, 2025
Review provided by G2
What do you like best about the product?
What I like best about Root.ly is how seamless it makes the incident management process. It brings structure and automation to what can otherwise be a chaotic and stressful situation, and the intuitive workflows help keep everyone aligned. I also really appreciate how well it integrates with the tools we already use, which makes adoption painless and ensures it fits naturally into our existing processes. Overall, it creates a sense of confidence that incidents will be handled consistently and efficiently, without adding unnecessary overhead.
What do you dislike about the product?
There are so many options that it can feel overwhelming at first, but the flexibility is worth it.
What problems is the product solving and how is that benefiting you?
Root.ly is solving the challenge of coordinating incident response quickly and consistently. Before, incidents could feel scattered across different tools and teams, but Root.ly centralizes everything into one streamlined workflow. It reduces confusion, automates repetitive tasks, and ensures everyone is aligned from start to finish. The benefit is faster resolution times, less stress during high-pressure situations, and clear documentation afterward that helps us learn and improve for the future.
Public Safety
Quick & easy to use - Great customer service
Reviewed on Sep 03, 2025
Review provided by G2
What do you like best about the product?
It was a breath of fresh air using Rootly having moved from one of their competitors where we weren't able to get the solution fully working (who also charged us for "premium" support!).
Rootly is easy to set-up with support included in a straightforward no-nonsense affordable subscription plan. Furthermore, feedback/suggestions we had were taken seriously and as a result they've now improved the platform not only for us but all their other customers.
Rootly is easy to set-up with support included in a straightforward no-nonsense affordable subscription plan. Furthermore, feedback/suggestions we had were taken seriously and as a result they've now improved the platform not only for us but all their other customers.
What do you dislike about the product?
We have no issues so far, Rootly just works with minimal admin.
What problems is the product solving and how is that benefiting you?
Rootly is currently being used for our on-call security incidents solution.
Matt B.
Simple, powerful, and configurable incident management.
Reviewed on Aug 05, 2025
Review provided by G2
What do you like best about the product?
Rootly is a fantastic tool for both incident management and on-call handling. It has opinionated defaults that are often great on their own, but are also configurable.
It integrated easily with our alerting systems, and provided both an easy initial setup but also the promise of more power and flexibility in routing alerts into pages if we needed it in the future. The on-call tool has much better ergonomics than our previous solution, for a fraction of the price of other pager solutions.
Why have separate tools for incident management, on-call/paging, statuspages, and incident workflows when you could have one well-considered one that just works without jumping through hoops?
Perhaps the biggest secret though is the customer support which is fantastic, even for a smaller team like ours. They've been responsive to both feature requests and bug reports, and clearly care about their product and their customers.
I can recommend Rootly without hesitation if you're looking to level-up your incident management and paging systems.
It integrated easily with our alerting systems, and provided both an easy initial setup but also the promise of more power and flexibility in routing alerts into pages if we needed it in the future. The on-call tool has much better ergonomics than our previous solution, for a fraction of the price of other pager solutions.
Why have separate tools for incident management, on-call/paging, statuspages, and incident workflows when you could have one well-considered one that just works without jumping through hoops?
Perhaps the biggest secret though is the customer support which is fantastic, even for a smaller team like ours. They've been responsive to both feature requests and bug reports, and clearly care about their product and their customers.
I can recommend Rootly without hesitation if you're looking to level-up your incident management and paging systems.
What do you dislike about the product?
As a relatively newer product (compared to its competitors at least), there are some rough edges especially around the terraform provider. Additionally there are some events you'd expect to be able to trigger workflow that don't exist. But given the already high quality of the rest of the product and the rate at which it's improving, working around these things is a tradeoff I'm more than happy to make.
What problems is the product solving and how is that benefiting you?
Incident Management
On-Call Management
Paging
Alert routing
Incident Retrospectives / Post mortems
On-Call Management
Paging
Alert routing
Incident Retrospectives / Post mortems
Allen J.
One stop shop for streamlined Incident Management!
Reviewed on Feb 26, 2025
Review provided by G2
What do you like best about the product?
Rootly makes incident management much easier by integrating right into Slack and automating a lot of the busy work and enables unique processes for each type of incident. It keeps everything organized, enforces a consistent process, and saves a ton of manual effort. The customizable playbooks and integrations with tools like PagerDuty, Jira, and confluence are super helpful for fitting into different team workflows. AI based incident summarization/RCA drafting in slack is also really neat feature for incident management at scale.
Rootly's customer support as well as initial onboarding experience was very good.
Rootly's customer support as well as initial onboarding experience was very good.
What do you dislike about the product?
One downside of Rootly is that the UI can feel a bit clunky at times, especially when navigating through incidents or setting up custom workflows. Some workflows take a bit of trial and error to get right, and certain integrations could be smoother. Also, while automation is great, there are times when it feels like there are too many notifications or updates in Slack, but overall the slack nagging gets people to action on things.
What problems is the product solving and how is that benefiting you?
Rootly helps streamline incident management by automating workflows across JIRA, PagerDuty, and slack by keeping everything organized in Slack, and reducing the manual effort needed to track and resolve incidents in other platforms. It makes it easier to follow a consistent process, ensures key updates don’t get lost, and speeds up response times. The built-in post-mortem feature also helps improve reliability by making it simple to review and learn from past incidents.