Sold by: Rootly
Deployed on AWS
Manage incidents on Slack. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more. Learn more on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
4.8
Overview
Rootly is an incident management platform on Slack that helps automate manual admin work during incidents. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more.
Some things you can automate with Rootly:
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- Looping in the right teams/responders and assign roles (e.g. Commander)
- Setting reminders and tasks (e.g. updating executive team every 30min)
- Communication with stakeholders (e.g. Statuspage, Slack, Email)
- Automated postmortem timeline generation and action item tracking
- Paging on-call via PagerDuty / Opsgenie without leaving Slack
- Tracking and visualizing metrics such as MTTR and incident causes
- Write postmortems in tools you use like Confluence, Google Docs, and more ...and much more!
Will Rootly work with my existing process? Yes!
- Workflow builder lets you customize Rootly (e.g. page Infra and email leadership when incident > SEV1)
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, and API for custom requests
Highlights
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and API for custom requests
- Top rated in G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
Details
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Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months | Overage cost |
|---|---|---|
Enterprise | $4,800.00 | |
Incident Response - Essentials | $240.00 | - |
Incident Response - Enterprise | $456.00 | - |
Rootly On-Call - Essentials | $240.00 | - |
Rootly On-Call - Enterprise | $456.00 | - |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Rootly offers enterprise-grade support. - 24/7 around the globe coverage - Dedicated shared Slack Connect channels - Self-service Product, API, and Terraform documentation - Ability to page an on-call Rootly engineer 24/7 for urgent issues - In app support via Intercom Learn more:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident declaration
Workflow Customization
Workflow builder enabling customization of incident response processes including conditional logic for severity-based actions and team notifications
Multi-Platform Integrations
40+ integrations with incident management tools including PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and custom API support
On-Call Management
On-call paging capabilities via PagerDuty and Opsgenie with role assignment and responder coordination
Incident Metrics and Analytics
Tracking and visualization of incident metrics including Mean Time To Resolution (MTTR) and incident cause analysis with automated postmortem timeline generation
Alert Noise Reduction
Machine learning-powered functionality that reduces alert noise by up to 98% through adaptive models based on user behavior patterns
Incident Response Orchestration
End-to-end incident management with service ownership model that mobilizes appropriate team members and automates infrastructure workflows
Runbook Automation
Managed cloud service enabling creation and delegation of automated operational tasks including service provisioning, CI/CD, configuration management, and incident remediation
Multi-Platform Integration
Over 700 integrations, APIs, and applications supporting integration with AWS services including CloudWatch, GuardDuty, CloudTrail, EventBridge, Security Hub, and DevOps Guru
Event Detection and Diagnosis
Automatic detection and diagnosis of disruptive events with machine learning-powered AIOps functionality leveraging over 10 years of data ingestion
On-Call Management and Scheduling
Customizable on-call schedules, rules, and escalation policies with team-based alerting capabilities
Service Catalog Integration
Built-in service catalog that enables rapid incident assembly by identifying service owners, experts, recent deployments, and relevant resources
Incident Response Automation
Unified incident response workspace with Slack integration that consolidates team and tools to reduce context switching
API-First Architecture with Integrations
API-first design with 25+ integrations including PagerDuty, Jira, OpsGenie, DataDog, and Terraform provider support
Runbook Engine
Customizable runbook engine for incident response automation and operational procedures
Standard contract
No
No
Customer reviews
Art S.
Standardized Incident Management in Slack with Fast, Reliable Escalations
Reviewed on Jan 26, 2026
Review provided by G2
What do you like best about the product?
Rootly has helped us standardize our incident management practices within Slack, which is our primary means of communication. It reduces context switching and lets operations engineers stay focused on the actual issue, rather than bouncing between multiple tabs trying to find the right one. It’s also easy to use and enables quick, reliable escalations when we need them.
What do you dislike about the product?
Rootly does not have as many out of the box integrations as some of its competitors. You are able to work around this using webhooks, but the native integrations are more powerful and feature rich.
What problems is the product solving and how is that benefiting you?
Rootly provides a single pane of glass for incident management. It’s an all-in-one solution for managing incidents from initiation through retrospectives. Rootly makes it easier to stay focused on the active problems themselves, rather than getting bogged down in the constructs used to frame the problem.
Computer Software
Rootly Makes Incident Declaration Fast and Low-Stress On-Call
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
Rootly helped me reduce my cognitive load while on-call recently. Declaring an incident and getting the basics clearly defined upfront (severity, owner, roles, conference bridge) is quick, and the prompts are actually helpful without being really annoying.
What do you dislike about the product?
Some workflows took a couple iterations to match how we actually operate (not a dealbreaker).
What problems is the product solving and how is that benefiting you?
Rootly helped me reduce my cognitive load while on-call recently. Declaring an incident and getting the basics clearly defined upfront (severity, owner, roles, conference bridge) is quick, and the prompts are actually helpful without being really annoying.
Anthony P.
Engineering manager view: consistency + visibility
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
From an engineering manager’s perspective, the biggest value of this product is the consistency and visibility it brings. It helps me stay aligned with the team and quickly understand what’s happening across the group, without having to chase down updates.
What do you dislike about the product?
Easier, more automatic shift changes linked to the Outlook calendar.
What problems is the product solving and how is that benefiting you?
As an engineering manager, Rootly has improved my visibility into incidents without requiring me to constantly chase down context. The incident pages and timelines are easy to read, and it’s much simpler to spot recurring themes across services.
Jason N.
Effortless Incident Management with Seamless Integrations
Reviewed on Jan 14, 2026
Review provided by G2
What do you like best about the product?
I like that everything is stored in one place and integrates easily with all our existing tools. The workflow feature enables the automation of many tasks, eliminating manual steps, helping us ensure consistency of our processes, and allowing us to quickly respond to changes. The setup was very easy, and I was able to get up and running in about 2 hours and have the majority of the configuration for our needs in a day or less.
What do you dislike about the product?
There have been a couple of minor issues with integrations but the support team was quick to respond to our issues and fix them in the platform.
What problems is the product solving and how is that benefiting you?
Rootly helps coordinate incident resolution efforts, tracks items, supports compliance reporting, and integrates with existing tools. It stores everything in one place, automates tasks, and eliminates manual steps, ensuring process consistency and quick response to changes.
Computer Software
Delightful setup
Reviewed on Jan 14, 2026
Review provided by G2
What do you like best about the product?
It was so easy to set up. We got our entire engineering team onboarded to an on-call schedule in a single day!
What do you dislike about the product?
I can't say there's anything that jumped out as negative.
What problems is the product solving and how is that benefiting you?
An easy-to-manage on-call rotation is a hard requirement for our org. Rootly made it so easy to set up and manage. Thanks Rootly!